Our Exciting Opportunity

You will:

• Handle from reception until closure of the Trouble Tickets under the Domain Support scope and ensure the time restoration within SLA. The role must take the accurate measures (for example functional escalation or participation to work conferences) to ensure closing in an accurate manner their assignments.
• Responsible to check constantly and timely the work email and client mailbox, answering all questions and request in a timely manner and taking all vital actions as per agreed processes.
• Participate in the creation / updating of the procedures and the Technical Instructions to be in line with the technical standards in force. Provide support in improving technical procedures.
• Experiences and continuous self-improvement in Telecommunication and related activities within the project.

To be successful in the role you must have:

• Very good understanding of telecommunication networks and network elements (UMTS/LTE/GSM architectures, network topologies & standards )
• On-the-spot management of incidents by ensuring follow-up and escalation in line with the resolution objectives defined with customer.
• Proficient English written and spoken.
• French B1 level or above
• Ability to react quickly, communication and teamwork.
• Availability to work in shifts (day/night and weekend) to ensure 24*7 support to operations.
• Concentrated and distributive attention.
• Analytical technical thinking and good interpersonal skills.
• Collect, classify, and interpret information.
• Good communication skills and team player
• Eager to learn new things and develop.
• Perseverance, task orientation, concentration power, curiosity about documenting and problem solving, practical spirit, advising, helping, and developing others, tact, kindness, ambition, self-confidence.

Here are some of our benefits: