Location:Bucharest, RO

Date: Oct 22, 2024

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.
Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies.
We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

Join our team

It is an exciting time at Chain IQ and our team in Bucharest are looking for a Consultant with German to join our Procurement Operations & Client Service Desk team.
Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.
Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

Role Purpose
The primary purpose is to deliver value-add operational procurement services to clients in a structured, professional and consistent manner.

Responsibilities
We are currently seeking a Consultant with German to join the Procurement Operations & Client Service Desk team. Our new colleague needs to be a dynamic, highly client-focused individual with proven experience within Procurement Operations & Supply Chain.

Main responsibilities will include:

• Working with onshore functions to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities

Overall accountability for:

• First level support for internal business partners, external procurement partners and third-party providers in line with agreed SLAs, OLAs, KPIs, including response and resolution times
• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
• Maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction
• Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. supplier on-boarding, catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)
• Optimised and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)
• Providing expertise across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation and support management with ad-hoc tasks, report, activities
• Ensuring functional KPIs, SLAs and other performance objectives are met
• Responsible for maintaining an effective internal controls framework across all CIQ group
• Collaborate with cross-functional teams to streamline procurement workflows.
• Provide operational backup to the senior members in case they are unavailable, offering operational support to colleagues.

Requirements

• A bachelor's degree in business administration, supply chain management, finance, or a related field.
• Minimum 1 year experience in procurement, Supply Chain or to any related area.
• Previous experience with any procurement Software (SAP Ariba would be a plus), helpdesk tool(Service Now would be a plus) and Microsoft Office Suite (Microsoft Excel, Microsoft Outlook, Microsoft Teams).
• Good communication and interpersonal skills.
• Detail-oriented and organized person.
• Ability to work effectively in cross-functional teams (e.g., with finance, legal, and operations).
• Understanding of global sourcing and cultural sensitivities, especially in international procurement contexts.

We are Great Place To Work® certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.
We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.
Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.
Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site