BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!
BAT ROMANIA IS LOOKING FOR A Employee Servicies Specialist with Spanish
SENIORITY LEVEL: Non-Management
FUNCTION: GBS HR
LOCATION: Bucharest


MAIN RESPONSIBILITIES OF THE POSITION:

• Provides generalist HR advice and guidance on our HR policies, processes, and general queries, acting as the first point of contact (via phone or email) for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available.
• Collects and verifies supporting documentation from employees and line managers to initiate / complete HR transactions.
• Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties.
• Maintains employees' personal records in accordance with policies.
• Guides employees and managers in solving requests using the self-service functionalities of HR systems, including redirection to appropriate sources of information.
• Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient, and quality service is consistently provided to customers.

Knowledge, Skills and Experience:

• Bachelor's Degree in a relevant area.
• Experience in HR Administration with an understanding of HR practices and policies.
• Spanish language proficiency.
• Experience with the MS Office package.
• Problem Solving skills - diagnoses, negotiates, and orchestrates the solutions to solve business problems.
• Excellent verbal and written communications across different audiences and channels.
• Knowledge of the systems and technologies used (Success Factors - Employee
• Central, Case Management System, Knowledge Management System etc) will be a plus.
• Knowledge of HR policies and processes, interpretation of information
• necessary to provide support or resolve transactions.
• Customer Service - provides services necessary to meet customer needs, identifies
• continuous opportunities to deliver services with a professional result and good quality.
• Problem Solving - identifies, negotiates, and coordinates the solutions needed to solve
• problems.
• Effective Communication - Demonstrates excellent verbal and written communication skills
• related to different communication channels and different groups of people.

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.