Romania Job Openings

Orange Romania

Incident Manager Microsoft Unified Support with French

Bucharest

October 9, 2024

Tip job:

Nedeterminat

Număr Post:

JDAM425995

Localitate:

Bucuresti

Companie:

Orange Services SRL

Dată limită:

vineri, 8 noiembrie 2024

How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible!
As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions.
Come closer to #Life AtOrange!

What we’re looking for

We are seeking a dynamic and experienced IT Incident Manager to join our team. Your main mission will be to ensure the effective management of Microsoft incidents and anomalies in collaboration with the supplier's incident manager.

What you’ll be doing

Incident Management:

Animate the network of Orange collaborators submitting incidents to the supplier;
Submit incidents at the request of Orange;
Prioritize with the supplier the most impactful incidents from Orange's perspective;
Coordinate the resolution of incidents in collaboration with internal teams and the supplier;
Consolidate and reference the list of anomalies and expected evolutions from Microsoft;

Communication:

Serve as the main contact point on the incident process between Orange and the supplier;
Inform stakeholders of incident updates and resolutions;
Inform stakeholders of anomalies and expected evolutions to remedy and correct them;

Analysis and Reporting:

Produce regular reports on incidents submitted to the supplier;
Analyze and challenge reports produced by the supplier;

Continuous Improvement:

Propose improvements to the incident management process;
Initiate and participate in post-incident review meetings to learn lessons;

What you need to know/have

A strategic mindset, excellent communication skills, and a strong understanding of IT incident management principles;
Risk management helps you identify and evaluate possible risks when working on a task or a project;
Incident managers assess the risk of specific actions to decide how to proceed;
An incident manager's primary responsibility is solving problems for an organization and its customers;
SLAs are standards an organization agrees to meet for specific tasks;
SLAs ensure that everyone within a company knows what the organization expects from them and how they can contribute to its success;
Knowledge of ITIL foundations;
An incident management process helps IT teams investigate, record, and resolve service interruptions or outages;
The ITIL incident management workflow aims to reduce downtime and minimize impact on employee productivity from incidents;
Technical Knowledge of incident management systems and associated tools;
Understanding of IT infrastructures and services provided by the supplier;

Interpersonal:

Excellent communication and negotiation skills;
Ability to work under pressure and manage critical situations;

What’s in it for you

Performance Bonuses – based on your results & the company’s;
Loyalty Bonuses, if you extend your stay;
Electronic Meal Tickets - as you imagine;
Medical & Life insurance for you - facilities for your family, too;
#WFH & Flexible hours;
Professional GSM subscription;
Personal GSM subscription, also [because we believe in communication!];
Special grants on Smartphones & devices; discounts for Orange products & services;
Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
Wellbeing Programs – we support your Zen;

Orange Services is about bringing together people and technology.
Come & work for a #Top Employer company. You could be part of an organization where great colleagues and team spirit support your professional development.
Apply and let’s have a talk.
At Orange, you can.
We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.

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