Job Title:
Marketplace Implementation and Support Consultant
COR Function:
Analyst (COR 251201)
Department:
Implementation and Support
Reports to:
Senior Manager Co E
Location:
Bucharest, Romania
JOB SUMMARY: The Marketplace Implementation and Support Consultant will realise API integrations for clients. The role covers 3 main areas:
1. Discover – together with client and Account Management/Sales discover if the API’s available for the Systems of Record connected to Marketplace will fulfil the integration need of the client.
2. Implementation – work in joint effort with Marketplace Dev Ops team on gateway access and setup for client. During this phase professional service might be required to educate the client on API consumption. Develop configurations according to client requirements, test and debug final system setups. Load client data provided in the required layout and coding.
3. Support – after initial setup act as 1st line support consultant for any API/Marketplace related questions the client may have.
KEY RESPONSIBILITIES:

• Serves as primary point of contact for clients during all above-described phases
• Provides consultancy to map and validate functional use cases to available API’s at SOR
• Serves as technical/functional sparring partner for ADP colleagues and clients on API use cases
• Analyses client specifications and implement solutions in the software to meet end user requirements

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Computer literate, MS Office (Word, Excel, Power Point);
• Ability to work creatively and analytically in a problem-solving environment
• Ability to work in an information systems environment
• Client-focused attitude
• Demonstrated ability to multi-task and manage the work efforts / priorities of other team members
• Ability to quickly understand and decompose HR, business and technical concepts
• Effective at communicating clearly technical and business matters / ideas
• Willingness to learn, embrace change and focus on continuous improvement as part of a new team

EDUCATION AND EXPERIENCE:

• Proven experience (+1,5 years) in relevant industry, on similar process or activity
• Must be proficient using Microsoft Office and have working knowledge of various operating systems
• Higher education
• Languages: English and French or Dutch