What you’ll do

• Ensure compliance with the service levels stipulated in the maintenance contracts signed with our customers and suppliers/contractors. At the same time, the O&M Manager must ensure the SLAs defined in the maintenance contracts signed with our customers, coordinated with the Contract Managers and supporting them to maintain a regular working and monitoring relationship with all of them to improve the service continuously.
• Responsible for the Capex and Opex budget associated with the operation & maintenance activity, preparing the annual plans and budgets based on the detected needs of the network and our clients.
• Cooperate with the Vantage Tower Top Co departments in the elaboration of the strategy and evolution of the maintenance of our network facing new technological advances, or new business’s needs.
• Responsible for carrying out evaluation projects and selecting suppliers for preventive / corrective maintenance activities and for building and checking the lists of materials necessary to carry out the above activities.
• Responsible for defining standards/best practices in preventive/corrective and incidental maintenance activities.
• Supervise the correct operation of the Vantage Towers Tower Operations Center (TOC), ensuring compliance with the contract and stipulated SLAs.
• Supervise the correct operation of the access platform to the Vantage Towers sites, managing that the approved protocols and procedures are followed and complied with.
• Responsible for the development and maintenance of all the procedures and standards associated with the basic O&M department to carry out its activity.
• Guarantee the H&S compliance for all the vendors and suppliers.
• Preparation and annual monitoring of the professional development plan for O&M team members.

Who you are

• At least 5 years of professional experience in technology in O&M positions, preferably with vendor and customers interaction
• At least 3 years of valuable professional experience in managing teams
• University Degree, preferably in Engineering (Telecommunications, Civil works…)
• Fluent in written and spoken English
• Customer orientation
• Communication and negotiation skills
• Ability to influence
• Leadership skills
• Results driven
• Proactivity and initiative
• Conflict management/resilience
• Teamwork with internal teams and with the customer
• Ability to analyse data and take data driven decisions
• Ability to manage emergency situations
• Ability to optimize resources and continuous improvement
• Empathy and listening skills

What's in it for you

• International career opportunities in a fast-growing company
• Attractive salary and bonus plan
• Comprehensive medical insurance coverage
• Life insurance policy for peace of mind
• Meal tickets
• Mobile plan with unlimited talk time and data
• Access to Bookster for a wide range of books and learning material

Who we are