Romania Job Openings
Deloitte
ServiceNow Specialist Lead | Deloitte Technology Delivery Center
Cluj-Napoca
FULL TIME
October 7, 2024
General Information
Description & Requirements
- Bachelor's Degree in Software Engineering, Information Systems, or equivalent;
- 5+ years of experience in Service Now development;
- Service Now implementation experience in large complex environments is required;
- Experience in designing and maintaining Service Now applications and components;
- Understanding Service Now architecture and best practices;
- Strong expertise in Service Now Integration Hub and experience with REST, SOAP, and JSON;
- Proficiency in Java Script and Service Now scripting;
- Experience with software collaboration tools such as Jira, Rally, etc.
- Service Now recommended certification(s) CSA, CAD, CIS;
- Proven problem-solving and analytical abilities;
- Excellent communication and collaboration skills;
- Capability to coordinate large teams;
- Previous experience in Service Now Architect/Solution Design roles;
- Sales experience is a plus.
- Lead Service Now mixed teams across geographies to ensure project success;
- Interact with clients on a regular basis through face-to-face meetings, video/teleconferences and email to understand client's processes and business problems;
- Working with Global and European clients to identify industry lead practices and implement them in engagements;
- Work with clients to define epics and with technical leads to break them down in user stories.
Developing across the Service Now stack (e.g. Mobile, Portal, Workspace)
- Develop integrations leveraging point-to-point interfaces, Web Services (REST/SOAP), file-based transfers;
- Implement and maintain different Service Now modules and third-party integrations;
- Provide insight and expertise into the Service Now configurations and custom application development;
- Responsible for unit testing and end-to-end testing of the technical development and fix related defects until final deployment across sub-production and production environments;
- Create the technical documentation, technical design documentation, build/configuration documentation and release notes;
- Lead Proof of Concepts to develop new assets and capabilities.
- Fast-paced working environment within geographically distributed teams;
- Greenfield projects! Opportunity to design innovative, modern solutions;
- Exposure to a wide variety of cutting-edge technologies and frameworks;
- Possibility to get involved in innovation initiatives with other Member Firms;
- Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your skills.
We have expertise in multiple capabilities across Business Operations (Systems Delivery & Modernization, Cloud & Engineering, Operations Transformation), Customer & Marketing (Marketing & Commerce, Digital Customer, Digital Foundry & Operations), Enterprise Tech & Performance (SAP, Service Now, Anaplan), Human Capital (HR Transformation, Organizational Transformation), and Strategy, Analytics and M&A (Data Modernization & Analytics, AI Insights and Engagement).
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