Romania Job Openings
Wipro Limited
Solution Consultant
Bucharest
September 30, 2024
- BUCHAREST-WSM1, Romania
- DOP
- 3111093
Job Description
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as Solution Consultant will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
Job requirements:
- Gather, assess, specify, and execute the business requirements of clients leveraging Client suite of products in Conversation AI.
- Generate functional specifications, requirements documentation, stories, and test specifications.
- Engage in call listening, transcript analysis, and contextual comprehension to define and configure analytics categories that cater to various business use cases.
- Develop and test dashboards according to the requirements of diverse stakeholders within the customer organization.
- Continuously refine the solution by tuning or adding keywords, phrases, business rules, and enhancing analytics models iteratively.
- Analyze the output generated and offer recommendations on observed insights.
- Cultivate a positive environment conducive to team innovation and growth.
- Contribute to and influence Client product roadmap based on insights and feedback gathered from the field and customers.
Candidate’ profile:
- Advanced level of English.
- Advance level of Italian.
- Previous experience in the field.
- A master’s or bachelor's degree in computer science, business administration, any Engineering or a related discipline is mandatory.
- Strong analytical skills, methodical thinking, logical thinking, problem-solving skills and the ability to define problems and devise solutions.
- Experience in contact center operations/products and understanding of related business processes.
- Proficiency in conversational product knowledge, customer experience (CX), analytics, AI tuning, and Domain Language Model (DLM) implementation.
- Experience in data analysis, business analytics, and utilizing business intelligence tools and methodologies.
- Proficient in Microsoft Power Point, MS Word, and Excel (Lucid and Visio are good to have).
- Exceptional communication, presentation (both oral and written), and influencing skills.
- Familiarity with AI concepts (Generative AI in specific, prompt engineering) and their practical applications.
- Ability to work with existing tools and platforms.
Good-to-have:
- Understanding of API (application programming interfaces) endpoints and their integrations.
- Java Script (Python, node JS or j Query – beginner level).
Benefits for working with us:
- The chance to work for Top Employer 2024!
- Competitive salary with attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Relocation package for candidates willing to relocate;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits, coffee and tea on the house + massage at the office;
- Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
- Employee Assistance program;
- Employee Referral Program with attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
New Job Alerts
Lidl Romania
Vanzator Targoviste, Str. I.C. Bratianu (f/m)
Târgovişte
FULL TIME
November 9, 2024
View Job Description
JUJUR
Game presenter and shuffler - Greek - Bucharest
Bucharest
November 9, 2024
View Job Description
JUJUR
Game presenter and shuffler - Portuguese - Bucharest
Bucharest
November 9, 2024
View Job Description
Mondelez Romania
Masterclass interactiv @ Top Talents Romania
Bucharest
November 9, 2024
View Job DescriptionBimbo Romania (Vel Pitar)
Gestionar depozit - Bucuresti
Bucharest
FULL TIME
November 9, 2024
View Job Description
Renault Group Romania
Manager Operational Performance (F/M)
Mioveni
FULL TIME
November 9, 2024
View Job Description
Looking for similar job?
Visa
Senior Sales Manager - VAS Issuing Solutions
Bucharest
FULL TIME
August 30, 2024
View Job Description
LSEG Romania
Solution Architect (DMI Infrastructure)
Bucharest
FULL TIME
August 30, 2024
View Job Description
ING
IT Business Analyst - Payments & Workflow Solutions @ING Hubs RO
Bucharest
FULL TIME
August 27, 2024
View Job Description
Axians Infoma Romania SRL
Business Analyst for ERP software solutions
August 30, 2024
View Job DescriptionSee What’s New: Wipro Limited Job Opportunities
Wipro Limited
Order Management Officer with English, Timisoara
Timişoara
October 30, 2024
View Job Description
Wipro Limited
Contract Management Associate with English
Bucharest
CONTRACT
October 29, 2024
View Job DescriptionNew Job Alerts
Lidl Romania
Vanzator Targoviste, Str. I.C. Bratianu (f/m)
Târgovişte
FULL TIME
November 9, 2024
View Job Description
JUJUR
Game presenter and shuffler - Greek - Bucharest
Bucharest
November 9, 2024
View Job Description
JUJUR
Game presenter and shuffler - Portuguese - Bucharest
Bucharest
November 9, 2024
View Job Description
Mondelez Romania
Masterclass interactiv @ Top Talents Romania
Bucharest
November 9, 2024
View Job DescriptionBimbo Romania (Vel Pitar)
Gestionar depozit - Bucuresti
Bucharest
FULL TIME
November 9, 2024
View Job Description
Renault Group Romania
Manager Operational Performance (F/M)
Mioveni
FULL TIME
November 9, 2024
View Job Description