Overview: Responsibilities:

• Processes the vehicle technical assistance requests
• Ensures the respect for procedures
• Contributes to control and reduce Warranty costs
• Processes the assistance request within delays set in the objectives
• Analyses the requests and searches for a solution in the knowledge base
• Transfers to Level 2 the assistance requests that cannot be solved at Level 1
• Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
• Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy

Qualifications:

• Fresh graduate in engineering
• Fluent in German

Benefits:

• Meal Vouchers
• Holiday Voucher

• Private medical insurance
• Performance bonus
• Easter and Christmas bonus
• Employee referral bonus
• Bookster subscription
• Work from home options depending on project
• Various discounts (7Card, Lensa, World Class & more)