Romania Job Openings
Arche Consulting
Technical Troubleshooting Agent with Hebrew
Bucharest
November 1, 2024
Responsibilities:
- responding to and resolving customer support inquiries via phone, email and chat,
- build and maintain strong relationships with key accounts, ensuring their satisfaction and addressing their unique needs,
- ensuring timely responses and resolutions according to set standards,
- utilizing existing knowledge to offer clear explanations to customers,
- updating customers on the progress of reported issues using various tools,
- contribute actively to the ongoing improvement of customer service processes and systems.
Requirements:
- at least 1 year experience as Technical, Financial, Customer Service Support in multiple support channels (email, phone, chat),
- excellent written and oral communication skills with the ability to formulate structured communications in a complex environment in English and Hebrew (min. B2 level),
- bachelor's degree,
- valid work permit to work in Romania,
- willingness to work on-site in Bucharest.
Our client offers:
- ongoing training and development opportunities to enhance your skills and advance your career,
- immediate employment opportunity and an efficient recruitment process - we have already scheduled the project's next start date for June,
- on-site work from a modern office in the heart of Bucharest,
- clear paths for career advancement within the company, encouraging professional growth,
- convenient on-site parking facilities for employees,
- meal vouchers or cafeteria services for added convenience during work hours,
- regular team-building activities and events to foster a positive and collaborative work culture,
- relocation package.
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