Romania Job Openings
Conduent Business Services Romania S.r.l.
Workforce Management Scheduler (On-site/Hybrid)
Iaşi
FULL TIME
September 16, 2024
The Workforce Management Scheduler role typically involves managing and optimizing the scheduling of resources (agents and staff) to ensure the efficient operation of customer service teams.
Key Responsibilities:
- Optimizing Employee Schedules: Develop schedules that balance workload demands while minimizing work hours and adhering to resource availability, operational guidelines, and regulatory requirements;
- Forecasting and Scheduling: Create and maintain work schedules for customer service agents based on forecasted call volumes, emails and chat interactions;
- Shift and Time-off Planning: Collaborate with team leaders and managers to plan agent shifts, breaks and manage time-off requests;
- Performance Reporting: Generate daily, weekly, and monthly reports on schedule adherence, shrinkage, absenteeism and productivity to assess workforce efficiency;
- Real-Time Adjustments: Make necessary real-time adjustments to schedules in response to unexpected absences, high call volumes, or technical issues;
- Resource Allocation: Optimize resource allocation to ensure alignment with business objectives while maintaining SLAs and KPIs.
The ideal candidate should have:
- Proficiency in Microsoft Office, particularly Excel;
- Advanced English language skills (B2 proficiency or above);
- Bachelor’s degree;
- Strong analytical and problem-solving skills;
- Attention to detail and ability to multitask in a dynamic environment;
- A positive, solution-oriented attitude;
- A collaborative, team-focused approach.
Why Join Us?
- Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
- Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
- Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
- Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
- Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
- Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
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