Regional HPC Technical Consultant

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:


Job Family Definition:
Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:
Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Responsibilities:

• Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
• Occasionally responsible for providing a detailed technical design for enterprise solutions.
• Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.
• Often leads small to medium technical projects.
• Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.
• Liaises with Solutions Architect as appropriate.
• Provides technical support and input on the application of technology to a defined business segment.
• Provides advice on solution and integration opportunities to defined segments.
• Provides technical leadership on specific integration activities that are part of an engagement.
• Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
• Communicates across client community, and is viewed as adding value.
• Demonstrates execution of the company strategy.
• Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.
• Role models Knowledge sharing and re-use within practice or profession.
• Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
• Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
• Participates in the selling process in C&I and works with sales/principals on pre- sales activities.

Education and Experience Required:

• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).

Our expectations:

• Apply your technical background and knowledge of industry trends to Support and Deliver for the account HPC services, including both hardware and software, for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24 X 7 Basis and willing to be on standby and available when needed.
• Support the pre-sales team in scoping & sizing the HPC services when required.
• You will be dedicated to a key account managing Day to Day HPE Cray Support and Maintenance activity as the dedicated account site in KSA in the eastern region.
• Analyze, qualify, troubleshoot, resolve the incidents with the right level of autonomy & expertise and coordinate with L2 and L3 Support issues requiring specialized intervention.
• Collaborate with team members, other internal organizations, customers, and third parties (e.g. DDN, Red Hat, Altair, Nvidia…)
• Manage the customer relationship, including verbal & written communication
• Research HPC documentation & complete required training to maintain and develop HPC skills.
• Must be willing learn new technologies in HPC including Cray EX Liquid cooled systems and Shasta as the core technologies to support which will be provided on the job and professional training.

If you are…

• Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values!

If you have these Skills, Expertise, Attitude and Education…
Minimum qualifications for the Dedicated OEM Support Engineer shall be:
With at least three (3) years of service. Must hold a Bachelor degree in Computer Science or Engineering.
Hold a valid technical certification in server and storage system.
Three years’ experience maintaining HPC Systems such as Cray equipment (Cray Ex, XD, XC40, CS500 or Apollo/HPE servers) and E 1000 Storage or Cluster store or equivalent in a large enterprise computer center.
Experience in High Performance Computing technologies and/or enterprise level storage systems, and/or High Performance Computing Application (HPCM), depending on the intended activities or role. Experienced in Linux/Unix Operating systems.
Fluent in spoken and written English, including computer related technical terminology.
Preferred knowledge of one of the following industries Oil and Gas, Education, Research and Weather industry is advantageous.
Willing to relocate the Saudi Arabia, Eastern Region Dammam or UAE - Dubai.

In-depth knowledge of…

• Linux/Unix operating systems
• (HPC) file systems
• workload managers (preferably SLURM and/ or PBS-pro)
• HPCM cluster management systems.
• Containerization and container orchestration frameworks such as Kubernetes and Docker Swarm.
• networking and security server components including motherboards, memory and storage, network switches
• Storage technologies Lustre FS, SAN, GPFS.

Ideally, understanding of..

• High-speed communication architecture infini band and slingshot.
• Advanced skills in customer service and customer facing communication
• Business fluency English language
• Knowledge of programming and scripting (e.g. Perl, Python, C++, etc.)

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

#Opertaions
#HPC

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (Iaa S), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.


Job:
Services Job Level:
TCP_03
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.