Singapore Job Openings

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Application Support Engineer

FULL TIME

November 4, 2024

P
Posted by
Patrick Chan
Recruiter

Global Asset Manager looking for Application Support Engineer in Singapore. Exciting opportunity to join the buyside from banks!
My client is a very established asset manager with global presence. Due to business expansion, they are looking to add a new person to the team in Asia. Excellent career opportunities and package on offer!


Responsibilities

  • The Support Engineer will serve as the first point of contact for production issues, support requests and alerts
  • As part of a global team to coordinate across support teams to quickly resolve disruptions to technology services, through functional triage, performing root cause analysis, and taking preventative measures
  • Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
  • Ensure the applications operate smoothly and seamlessly both from the front-end perspective as well as batch and data feed perspective
  • Interact with peers globally and support on a follow-the-sun model
  • Actively identifies and addresses vulnerabilities
  • Works with team to provide details to management and key external partners on broad-ranging projects, tasks, and incidents
Requirements
  • 5+ years of experience in financial services industry supporting front-to-back office applications
  • Possesses solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impact
  • Experience managing complex deployments and environments
  • Ability to work independently, as well as in a team environment
  • Experience supporting and using APIs
  • Experience with logging tools like Splunk, Prometheus, Grafana, etc.
  • Experience working with Ticketing systems like Service Now and/or JIRA
  • Identify and implement opportunities for automation to reduce manual and complex processes
  • Available for out of hours support, including on-call via rota
  • Works across teams to review technology portfolio and make recommendations for procedures and practices

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