Singapore Job Openings
Capella Hotel Group
Assistant Manager - Cassia
Singapore
FULL TIME
October 12, 2024
- Singapore, SGP
- Full Time
The Assistant Manager is responsible for the management of Cassia in accordance with the hotel's operating procedures. Together with the F&B Supervisors, the individual is also responsible for the compliance towards service, food hygiene, safety and other standards.
The Role
Food and Beverage Operations
- Attend departmental meetings, line-ups and other training as scheduled
- Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
- Provide guest with an enjoyable and expertly served dining experience
- Maintain complete knowledge of hotel layout, room capacity, hours of operation for other outlets, proper in-room set-up and maintain the grooming standards of the hotel
- Check in with guests to assess guests' satisfaction levels for guest experience improvement
- Analyze guests' feedback to ascertain guest service delivery gaps
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction
- Supervise and support Wedding and Social Events Team
- Present sales reports and recommendations for management updates and decision-making
- Be involved in career progression and succession planning of team members
- Minimum 3 years of experience in supervisory role in service industry
- Ability to communicate with guests and internal stakeholders clearly and pleasantly
- Possess Singapore food safety certification
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