Singapore Job Openings

Capella Hotel Group

Assistant Manager - Cassia

Singapore

FULL TIME

October 12, 2024

Posted 12-Oct-2024 (MST)

Singapore, SGP

Full Time

Position Overview
The Assistant Manager is responsible for the management of Cassia in accordance with the hotel's operating procedures. Together with the F&B Supervisors, the individual is also responsible for the compliance towards service, food hygiene, safety and other standards.
The Role
Food and Beverage Operations

Attend departmental meetings, line-ups and other training as scheduled
Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
Provide guest with an enjoyable and expertly served dining experience
Maintain complete knowledge of hotel layout, room capacity, hours of operation for other outlets, proper in-room set-up and maintain the grooming standards of the hotel
Check in with guests to assess guests' satisfaction levels for guest experience improvement
Analyze guests' feedback to ascertain guest service delivery gaps
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction

Manage Team

Supervise and support Wedding and Social Events Team
Present sales reports and recommendations for management updates and decision-making
Be involved in career progression and succession planning of team members

Talent Profile

Minimum 3 years of experience in supervisory role in service industry
Ability to communicate with guests and internal stakeholders clearly and pleasantly
Possess Singapore food safety certification

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