Singapore Job Openings
DKSH
Assistant Manager Client Management
Singapore
November 7, 2024
Responsibilities
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability
- Manage business integration process for new clients to ensure smooth client integration
- Gather and report client operational results in comparison to KPIs set in the service level agreements
- Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
- Take necessary actions to resolve clients' operational issues/service complaints
- Manage and schedule business communications and business review meetings with clients' management teams
- Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
- Act as a DKSH representative to communicate all other necessary issues to clients' management teams
- Minimally 5 years of experience in a similar role/FMCG industry
- Demonstrate strong teamwork and has initiative
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
- Demonstrate strong negotiation and communications skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and Power Point)
- Demonstrate fluency in English, both written and spoken
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