Assistant Service Engineer (Mechanical | Electrical | Mechatronics)
Glaston Singapore Pte Ltd.
Job Highlights:
•MNC
•Regional exposure & learning opportunities
•Training will be provided
•Traveling opportunities with good allowances
•Attractive staff/medical benefits
•Close-knitted “family like” working culture
Job Description:
•Perform site acceptance tests, commissioning and start-up assistance for Insulating Glass machines.
•Interface with customers on after sales service, understand and help customers define their needs.
•Attend all maintenance related problems on site, trouble shoot and provide technical support to customers as well as resolve technical issues.
•Work closely with customers in fulfilment of repair schedule.
•Conduct trainings to enable users/customers in optimizing the product performance.
•Provide necessary inputs from field to engineering & factory for designing new products/refining existing products.
•Ensure full compliance with all validation issues concerning the product application, controls and documentation.
•Update customer complaints system & prepare monthly failure analysis report.
•Actively interact with customers to develop service business to achieve customer satisfaction.
•Project pursuit with engineering manager and sales teams towards achieving project goals.
•Collate and maintain project pursuit reports for management’s review and action plan.
•May require some handling of heavy equipment.
Job Requirements:
•Applicants who require work pass need not apply. Singaporeans are welcome to apply.
•Diploma/ITE in Electrical/Mechanical/Mechatronic Engineering or equivalent
•Able to read technical drawing.
•Must possess working experience in technical servicing role
•Hands-on in servicing customers and able to work independently on job site
•At least 2-3 years’ service experience in similar industry
•Excellent communication & presentation skills
•Independent with good planning and time management skills
•Customer oriented, pleasant disposition and good attitude
•Must be ready to support customer requirements with on call system
•Flexible and adaptable in site environment

• Ready and willing to travel for service trips in SEA region

•Energetic and highly motivated with the determination to learn.
•Candidate with Class 3 driving licence has an added advantage

• Able to communicate English & Mandarin (to support Chinese speaking customers from China/Taiwan)

Job Types: Full-time, Permanent
Pay: $3,000.00 - $3,500.00 per month
Benefits:

• Additional leave
• Cell phone reimbursement
• Health insurance
• Parental leave

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person
Expected Start Date: 02/01/2025