Bellman
Job Responsibilities
Acquainted with checking in and checking out procedures.
Transport all guest luggage to and from guest rooms promptly and efficiently; handle all
luggage with care.
Escort guests to their rooms as required and explain room features and amenities; ensure for
guest comfort and satisfaction.
Store and retrieve guest luggage as required or requested in accordance with established
procedures.
Know correct method of carrying luggage and proper placement in the room.
Report any unusual happening to the Bell Captain or Manager on duty.
Send all guests message, parcel and mail to promptly without delay.
Proper control of inventory for luggage stored in the hotel.
Able to operate elevators.
Adhere to luggage service/manning rotation system.
Answer calls for service that pertains to your section.
Maintain high standard of cleanliness in both lobby, working area and luggage room.
Have thorough knowledge of all hotel facilities and their hours of operation; know all hotel
services and functions.
Be knowledgeable of city streets, locations, restaurants and major attractions as well as city-
wide events and activities.
Familiar with all hotel emergency, fire and security procedures.
Work efficiently and agreeably with colleagues; maintain an effective flow of communication
with all employees of the hotel.
Maintain a well-groomed appearance at all times.
Take responsibility for any tasks required to ensure guest satisfaction.
Collect general stock requisition for Front Office.
Deliver daily morning and afternoon newspaper to guest rooms, offices and outlets.
Prepare the daily events board.
Baggage trolleys to be polished and maintained properly.
Perform all other duties assigned by the Rooms Division Manager.


Job Requirements
Ability to work in a multi-tasking, fast paced environment
Demonstrated strong customer service skills
Ability to spend long hours moving around, walking, sitting, standing and crouching while
performing duties
Ability to work well under pressure and perform during emergency situations
Ability to lift luggage and objects up to 50lbs regularly.
Ability to work all shifts, including weekends, evenings, and holiday


To apply for the above positions, please send your full resume to careers@fullertonhotels.com