Singapore Job Openings
Fugro
Business Support Specialist
Singapore
FULL TIME
September 13, 2024
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You provide functional support and training within the domain of Project and Operations Management in Fugro’s IFS ERP system. This entails responding to user incidents and questions, trouble shooting issues and providing timely resolutions and answers;
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You assist users in navigating the software, diagnosing and resolving functional issues and answering questions that could not be answered in Level 1 support;
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You accurately document user interactions, reported problems and resolutions in a ticketing system or knowledge base;
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You liaise with developers, system administrators and BPE’s to escalate complex issues, coordinate bug fixes and communicate updates to end users;
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You continuously identify opportunities to enhance the user support process and develop self-service resources such as FAQ’s, user guides and video tutorials to empower users to solve basic issues independently;
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You keep updated with the latest software updates to ensure optimal support delivery and suggest improvements;
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You assist in identifying main risks and propose mitigations in the ERP system where possible.
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You have at least a Higher Diploma/Degree in Business Administration
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As a plus, you have certifications such as ITIL or HDI Support Center Analyst;
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You have at least 3 years of experience in Project (financial) administration or Application Functional support;
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Experience with Project Management or Operational Management related field;
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You preferably have a background within an international project-oriented environment;
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You are service minded and have great communication and stakeholder management skills;
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You have excellent English language skills, both written and oral.
- Competitive salary with Annual Wage Supplement
- Generous paid-leave
- Career & training opportunities (international opportunities possible)
- Company shuttle from various pick-up at MRT stations across Singapore
- Collective health insurance and outpatient benefits;
- Employee Assistance Programme (EAP) to provide help when you need extra support.
- Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc)
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Please include your latest resume in the application.
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Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).
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We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.
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