Singapore Job Openings
COINBASE SINGAPORE PTE. LTD.
Cold Storage Agent III
Singapore
FULL TIME
November 7, 2024
What you’ll be doing:
- Serve as a domain expert across multiple channels, supporting our highest value customers and institutions on Coinbase’s institutional products (including Prime and Custody)
- Responsible for executing transaction processing for Coinbase’s institutional clients
- Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner
- Make informed, data-driven decisions through a thorough understanding of metrics and the business
- Drive impactful changes across workflows and tools by partnering with the sales, security, and product teams
- Continuously add value through effective project management, decisive prioritization, and efficient execution
- Set a high bar for support analysts within the organization by setting an example through performance and work ethic
- Operationalize new and existing policies, processes, and procedures related to the Client Services scope
- Serve as the voice of the customer to internal teams including Advocacy and Product when surfacing bugs, incidents, and product feedback
- Participate in a 24x7 team, requiring weekend and shift rotations that may include overnight coverage. Occasional shift work will be required
- Motivated by Coinbase’s mission and creating a seamless, scalable support experience for our global customer base
- Experience with high priority clients, technology, product support, payments, fraud, or other relevant operational domains
- Understanding of cryptocurrency, global financial markets, and/or trading platforms
- Experience investing in, and interacting with blockchain assets, networks or products
- Must work within defined shift hours and participate in an on-call rotation that includes weekends, as required by the business
- Minimum of 2 years of relevant experience in financial services, technology and/or customer support
- Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
- Travel requirements up to 20% to Coinbase offices and client locations (depending on business need)
- Degree in business, finance or CX
- Experience in API Support
- Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language
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