Apply for Community Executive / Manager Role at Spaceship

Singapore Job Openings

Spaceship

Community Executive / Manager

FULL TIME

October 14, 2024

Spaceship is a venture-backed Singapore startup. We are looking for Community Manager & Executives for our Space Labs Business Unit (Co-Warehousing / Micro-Urban Fulfilment Centre).
Our goal for Space Labs is to support the e-commerce journey for Sellers. We want to streamline and simplify their business through the sharing of resources across space, order fulfillment facilities, equipment, and workspaces. Our members are sellers & brands who sell offline and online across multiple channels (e.g. Shoppe / Lazada / Tiktok / Brand.com).
Our Community team is an integral part of Space Labs. You’ll be the ‘face’ of Spaceship and will be the primary contact for our Users. We are looking for a vibrant, energetic, self-starter to take on an all-encompassing role that cuts across sales, customer support, day-to-day operations, community engagement, partner support and more.
Learn more about us here: https://www.spaceship.com.sg/spacelabs
What You’ll Be Doing
1) User Engagement And RetentionTake ownership and cultivate relationships with our members across our various locations

Address users' issues, handle contract renewals, and contract terminations, and tackle other matters.
Assume responsibility for member retention and overall satisfaction.

2) Day to Day Operations

Support day-to-day operations including onboarding new users and resolving support tickets
Ensure that quality standards and upkeep expectations are consistently met
Escalate recurring issues regarding third-party vendors to the appropriate teams for resolution.
Take responsibility for operating expenses (Opex)
Conduct space tours for potential new members, highlighting tailored benefits to meet their needs.
Effectively communicate and champion new business ideas & process improvement
Devise and execute marketing plans to generate new leads and engage existing users

3) Team Management (For Managers)

Set monthly, quarterly, and yearly budgets for revenue, occupancy, and direct costs.
Ensure the community team is well-trained during the onboarding process.
Be a domain expert in E-Commerce and Order Fulfilment, and share the knowledge with the team.
Contribute insights to further strengthening our value proposition and the value that we deliver to our Users.

You are/have

Bachelor’s degree or 2 years related working experience
Prior experience in hospitality, marketing, coworking, logistics, e-commerce
Enjoy communicating with people and have strong interpersonal skills
Strong verbal and written communication, project management, and business operations skills required.
Independent and very strong problem-solving skills

Job Types: Full-time, Permanent
Pay: $2,400.00 - $4,000.00 per month
Benefits:

Employee discount
Health insurance
Parental leave
Professional development

Schedule:

Monday to Friday

Supplemental Pay:

Performance bonus
Yearly bonus

Work Location: In person

We regret to inform you that this job opportunity is no longer available as it has expired

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