Singapore Job Openings
Spaceship
Community Executive / Manager
FULL TIME
October 14, 2024
Our goal for Space Labs is to support the e-commerce journey for Sellers. We want to streamline and simplify their business through the sharing of resources across space, order fulfillment facilities, equipment, and workspaces. Our members are sellers & brands who sell offline and online across multiple channels (e.g. Shoppe / Lazada / Tiktok / Brand.com).
Our Community team is an integral part of Space Labs. You’ll be the ‘face’ of Spaceship and will be the primary contact for our Users. We are looking for a vibrant, energetic, self-starter to take on an all-encompassing role that cuts across sales, customer support, day-to-day operations, community engagement, partner support and more.
Learn more about us here: https://www.spaceship.com.sg/spacelabs
What You’ll Be Doing
1) User Engagement And RetentionTake ownership and cultivate relationships with our members across our various locations
- Address users' issues, handle contract renewals, and contract terminations, and tackle other matters.
- Assume responsibility for member retention and overall satisfaction.
- Support day-to-day operations including onboarding new users and resolving support tickets
- Ensure that quality standards and upkeep expectations are consistently met
- Escalate recurring issues regarding third-party vendors to the appropriate teams for resolution.
- Take responsibility for operating expenses (Opex)
- Conduct space tours for potential new members, highlighting tailored benefits to meet their needs.
- Effectively communicate and champion new business ideas & process improvement
- Devise and execute marketing plans to generate new leads and engage existing users
- Set monthly, quarterly, and yearly budgets for revenue, occupancy, and direct costs.
- Ensure the community team is well-trained during the onboarding process.
- Be a domain expert in E-Commerce and Order Fulfilment, and share the knowledge with the team.
- Contribute insights to further strengthening our value proposition and the value that we deliver to our Users.
- Bachelor’s degree or 2 years related working experience
- Prior experience in hospitality, marketing, coworking, logistics, e-commerce
- Enjoy communicating with people and have strong interpersonal skills
- Strong verbal and written communication, project management, and business operations skills required.
- Independent and very strong problem-solving skills
Pay: $2,400.00 - $4,000.00 per month
Benefits:
- Employee discount
- Health insurance
- Parental leave
- Professional development
- Monday to Friday
- Performance bonus
- Yearly bonus
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