Singapore Job Openings
Mandarin Oriental Hotel Group
Concierge Supervisor
FULL TIME
November 18, 2024
Responsibilities:
- Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly
- Provide Concierge- related trainings to Concierge/Baggage & Front Office Team
- Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager
- Ensure that colleagues are well- groomed and arrives for daily duty promptly
- Coordinates with third-party vendors when necessary
- Do outside errands / taking of guests to destinations (eg clinic /shops etc)
- Well informed on all activities within and outside the hotel
- Manages and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
- Supervise the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests and that VIP guests are assisted
- Maintain complete and readily accessible files and records necessary for effective operations and future references
- Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced
- Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities
- Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles
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