We are looking for a Desktop Support Engineer who is proactive, able to communicate and have a sense of ownership of tasks assigned.
This position involves roaming and attending to sites across Singapore.
Key responsibilities include:

• Providing service and customer support during field visits or dispatches.
• Managing on-site installation, repair, maintenance, and test tasks.
• Diagnosing errors or technical problems and determining proper solutions.
• Documenting processes and producing timely service reports.

Knowledge:
Windows OS, Mac OS, Linux Systems, Server Administration, Hardware Replacement, Customer Service, ITSM
Duties:
1. 9am - 6pm standby for tickets (email/phone), to respond and to investigate resolving the issue. After which, investigate a permanent solution to it and report to management while ensuring professionalism.
2. Assist in IT infrastructure-related projects (e.g., technology upgrades, new hardware and software deployments, e-learning, user training) as needed.
3. Respond on site should there need to be any physical work done.
4. Take accountability of client’s request and report back to management.
5. Liase with client to understand the requirements of projects and plan out design/deployment plan and report back to management.
6. Any other activities that are not listed can be assigned and engineer should take responsibility for it.
7. Those with own vehicle will be highly considered.
Job Type: Full-time
Pay: $2,300.00 - $3,000.00 per month
Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

Work Location: In person