Manage front office operations- Implement operating procedures and service standards for front office operations- Monitor front office operations to ensure adherence to organisational standards and procedures- Develop operations plans for front office operations- Review manpower allocation for front office operations- Monitor room inventory levels and reconcile discrepancies- Collaborate with various departments on guests' special requirements and requests- Manage personalised reception services for VIP guests' arrivals and departures- Implement loyalty programmes for guest retention and growth- Identify and resolve deviations and irregularities related to front office services Drive service and operational excellence- Manage team's service performance in response to guests' needs and requests to ensure guest satisfaction- Manage service recovery for escalated guests' concerns and feedback- Build guest relationships to enhance return visits- Interact with guests to gather feedback on service quality- Analyse guest satisfaction levels and feedback for service improvement and relationship management- Review systems and processes for workflow and productivity improvement- Innovate new ideas to enhance guest experience and revenue generation- Direct the implementation of sustainability programmes to drive organisational green initiatives Manage operational risks- Operationalise compliance management on data protection regulations and organisational security procedures for guest registration and credit and cash transactions- Manage emergency situations- Manage loss and risk prevention policies and procedures to minimise loss and risk in business operations Manage human resources, finance and report management- Review operations reports and statistics to monitor and report departmental performance- Support budget forecasting processes for the department- Manage cost control to keep departmental operating expenses within budget- Establish learning and development plans and facilitate learning and development opportunities to enhance staff work performance- Provide coaching and guidance to improve staff work performance- Manage staff performance to achieve department goals

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes