Responsibilities:
About the Company
Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/We Chat), high-quality entertainment (from video games, music, TV and film, sport and literature), Fin Tech (We Chat Pay and QQ Wallet) and industry-leading cloud products and services.

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

Position Overview

Our Solution Architects work with both our Solution Architects/Engineers and Sales team to analyse the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition. We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential.

Responsibilities

• Articulate product features and differentiators to internal and external audiences, generating interests and answering product related questions
• Identify customer needs and presenting product specific solutions in various business opportunities
• Draft and present proposals to both the internal business teams and external partners on Tencent Cloud solutions and best practices leveraging relevant products as and when requested to address customer needs and requirements
• Track, monitor, and contribute to the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
• Work with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
• Identify, assess, mitigate risks arising from variety of situations including those that arise from dependencies between groups

Requirements:

• Final-year undergraduates / graduate students majoring in Computer Science, Engineering, Management Information Systems, or its equivalents with a vision to pursue his/her solutions architecture careers in public cloud industry.
• Able to commit for a 6-month full-time internship
• Excellent command in both English and Chinese Mandarin to liaise with internal and external stakeholders based out of China headquarters, with the ability to build trusting relationships with various stakeholders including customers and partners.
• Some level of knowledges and exposure about CDN, VOD, or cloud security, process and concepts, security event management, compliance and site performance
• Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture)
• A good attitude and enthusiasm on learning and picking up new knowledges

Diversity, Equity & Inclusion at Tencent

Diversity, equity and inclusion are important, interdependent components of our workplace. As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Job ID R104238