Division: Touring

Job type: Entertainment Travel Specialist

Location: Singapore

At TAG , our company values matter. Each member of our staff should exemplify T eamwork, an A mbitious spirit and a G enuine attitude.

It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

As an Entertainment Travel Specialist, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

Independently manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs

Analyse all inquiries and requests received from clients and provide expert advice on the best options to offer

Formulate complex, logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met

Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation

Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations, ensuring client and booking files are maintained in relevant systems

Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service; mitigate any financial loss through individual and avoidable error

Operate in accordance with client service level agreements (SLAs) and TAG policies and standards

Action all required company tasks and client or supplier processes in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members

Process complex reissues and pricing records accurately and manage Quality Control (QC) procedures and tasks

Manage and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin

Negotiate the best rates and deals from vendors to reduce client expenditure; assess all potential revenue and income streams for maximum company profitability

Process administrative tasks including accounting queries from both the client and finance department through to final reconciliation; assess client credit levels, if applicable, and work in conjunction with the finance department to ensure payments are received

Complete all TAG systems and respond to all communications proactively, promptly, efficiently and accurately

Ensure all PNRs within Galileo are correct and fully completed

Log all client and supplier favours accordingly

Adhere to PCI regulations in accordance with company policy

If required, accompany client on the tour/production to provide client support during the tour/production and ensure client satisfaction, if assigned

Act as a mentor to the junior members of the team, share knowledge and assist with training as required, including new starters and TAG Academy

Demonstrate professionalism, attention to detail adhere to service level expectations in your day-to-day dealings with clients; escalate any issues or concerns in a timely manner to Team Leader

Develop and maintain positive and valuable relationships with key vendors relevant to TAG’s client base and support the Supplier Program; attend presentations, networking events, site visits and functions, with any related activities carried out and followed up as necessary

Retain accounts and agreements, ensuring the highest standards and levels of service are always delivered with a personalised and individual approach to each client

Share business opportunities with the commercial team

Proactively seek ways to improve functionality of the entertainment team; suggest ideas for improved practices locally and companywide

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments. As an Entertainment Travel Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

BS or BA degree OR in lieu of education, equivalent combination of education and directly related experience

3+ years of relevant travel consulting experience within a travel agency, managing high demand clientele

Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues

GDS experience (Travelport preferred)

Versed in booking flights, hotels and good understanding of published airfares

Experience handling VIP, touring, film, theatre, production or media clients and/or group travel

The Where and When

This is a full-time role (37.5 hours per week) based in our Singapore office. Since March 2020 we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.

You will report into the General Manager, who is based in Singapore. There are other regional teams based in Australia, UK and the US that you may work closely with, too.

The Important Bit

As passionate as you may be about changing the face of travel, let’s be honest—you're not doing this for free. So, here’s our promise to you:

Competitive salary

Health Insurance Benefit Scheme

Wellness/EAP programme

Employee discounts

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to HRAPAC@tag-group.com .

And before you press send, please make sure you’re eligible to work in Singapore !