Singapore Job Openings
Singapore Council of Women's Organisations
Executive (Membership & Volunteer Management)
Singapore
FULL TIME
September 4, 2024
Volunteer Management:
- Recruit, train, and supervising new and existing volunteers
- Review and maintain a robust volunteer management database
- Match volunteers to opportunities that suit their skill sets, and ensuring they understand their responsibilities and receive the proper training
- Provide training to volunteers
- Prepare and refine codes of conduct and operating procedures to uphold the organisation's values
- Organise volunteer appreciation events and initiatives to acknowledge contributions.
- Address any volunteer-related issues or conflicts and provide support as needed.
- Ensure the organisation's purpose is conveyed to the public
- Develop and execute a comprehensive membership strategy that drives engagement, satisfaction, and retention.
- Oversee the entire membership lifecycle, including recruitment, onboarding and renewals of membership.
- Serve as the primary point of contact for members, responding to inquiries, resolving issues, and collecting feedback to continuously improve member experience.
- Maintain and regularly update the membership database, ensuring accuracy in records related to contact information, membership status, and engagement activities.
- Design and implement member benefits and services that add value to the membership experience, such as exclusive events, newsletters, and online content.
- Collaborate with the marketing and communications team to develop targeted campaigns that promote membership benefits and events.
- Analyse membership trends and data to identify areas for improvement, and prepare regular reports on membership growth, retention rates, and member satisfaction.
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Plan and coordinate member events, workshops and networking opportunities to foster community and professional development among members.
Administrative Duties:
- Prepare reports and presentations on volunteer and membership activities, providing insights and recommendations for improvement.
- Assist in the development and management of budgets related to volunteer programmes and membership services.
- Support the organisation in other administrative tasks and special projects as needed.
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