JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Manager
Work Dynamics - Integrated Facilities Management

Service Delivery
Deliver high quality, prompt and courteous Facility Management services in support of Client’s business needs in a safe working environment

Liaise regularly with client and client tenants to discuss and report on Facility Management issues

Manage and report detailed facilities cost accounting data; Provide timely and accurate budget reports

Prepare and manage capital forecast for equipment maintenance and replacement

Oversee 3rd party service delivery to meet the requirements of the agreed scope of works

Process customer space requests and supervise implementation of strategy including Churn works

Manage service delivery to meet and exceed Key Performance Indicators (KPI) as agreed with the client; Maintain KPI reporting and metrics

Conduct Customer communication and feedback surveys

Perform Duty Personnel facilities support role as scheduled

Critical Management
Support Client safety teams to develop guidelines and strategies to protect health and safety of staff and others, reputation and ensure business continuity with regards to property operations

Liaise with client representatives to manage the Business continuity

Coordination of Risk Management systems. This will include:
Legal

Health, Safety and Security Management

Fire Safety and essential services

Emergency Evacuation

Others as may be needed from time to time

Occupant and Contractor Services
Assist in the co-ordination of make goods, fit-outs, capital expenditure works, churn management, service providers and service provision

Purchase building goods and services subject to Client Purchasing requirements/ contracts and goals for cost reduction

Ensure relevant consultant sign-offs are obtained for each Project

Manage provision of all services to be of high standard, cost effective, and to achieve targeted savings

Create and maintain a customer-focused team environment that supports the vision of Client Singapore

Proactively solve problems as they arise

Encourage and support individuals to achieve their full potential

Proactively seek to improve the systems and processes of all operations in response to changes in the marketplace

Negotiate and manage Service Level Agreements

Principal Tasks
Manage the day to day operations of the Office

Work with the team to ensure tenancy expectations are met

Manage billing and recovery of costs from appropriate Client cost-centers, including all Budgetary requirements

Manage 3rd party / subcontractor performance

Manage all supplier relationships

Implement energy management process/es

Liaise with relevant Government Authorities as required

Prepare and submit comprehensive monthly management reports on Facility management activities

Answer management enquiries

Build effective working relationships with all staff

Ensure all staff are effectively trained on all facilities policies and procedures

Key Relationships
key stakeholders/ staff

Maintenance companies

Personnel recruitment agencies

Technical support providers

Other Service Providers

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.