x SQUARE is a Singapore based startup founded in 2018 as a subsidiary of the Goldbell Group. x SQUARE is optimizing and reshaping the warehousing scene by developing a suite of proprietary autonomous technologies for automated warehouse systems including AGVs, Command & Control, supply chain optimization. We are developing the best and smartest automation and robotic technologies for our customers.


Responsibilities

• Manage daily operations in workshop; ensure accountability and integrity operational readiness of workshop

• Commissioning of AGV at customer sites which includes on-site user acceptance tests

• Ensure the performance and reliability of x SQUARE’s fleet of AGVs, network and customer site infrastructure.

• Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians.

• Monitor the health and operations of the x SQUARE’s fleet of AGVs and proactively engage to resolve faults before they impact customer operations.

• Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance.

• Maintain up-to-date records of AGV and site configurations. This includes software and hardware configurations

• Communicate and collaborate with our global engineering teams

• Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures.

• Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices.

• Contribute to the design and creation of AGV missions using x SQUARE’s proprietary mission description language.

• Provide on pre-sales technical assessments

• Infrastructure includes reflective markers and networking equipment.

• Participate in Proof of Concept (demonstrations) with demo AGVs

• Ensure strong relationships with all customer representative

• Constantly review and streamline workflow and working conditions in order to achieve labour turnover and efficient operation

• Preparation of reports on performance, budget and expenditur

• Plan and achieve financial budget and key performance indicator

• Ad hoc duties as assigned by Supervisors
  

Requirements


- Relevant work experience in managing daily operation activities in workshop (material handling equipment; forklift/AGV) and customer service

• Bachelor’s or Diploma with experience in a technical field (including EE, ME, CS, Robotics)

• Must be able to focus and drive issues to closure in a fast-paced, agile environment.

• Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.

• Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.

• Ability to troubleshoot and resolve device and system-level problems in Linux.

• Experience with firewalls, VPN and network security technologies

• Working knowledge of SSH, DNS and other network protocols

• Willingness to troubleshoot electro-mechanical components.

• Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.

• Strong team player

• Experience with ROS command line and graphical tools advantageous