FULL-TIME CALL CENTRE AGENTS WITH EXPERIENCE
NO WORK PASS FOR NON-SINGAPORE CITIZEN
Location: Henderson Road
Working Hours: Monday to Friday, 8.30am – 6pm & Saturday, 8.30am – 1pm [Must]
Salary: $2300
Function:
The Call Center Agents are our primary point of contact [non face-to-face] for our existing and prospective clients. The agent needs to ensure the appropriate, accurate and timely conversion of direct inbound calls and referrals from outside providers through the admissions process. Fast-paced high volume calls environment with an ability to handle stress level. Good typing speed ideal.
Responsibilities:
· Maintains adherence to client’s PDPA and confidentiality in records without exception.
· Professional work engagement with clients via telephone queries and accurate application of admissions procedures understanding of the time urgency from the clients.
· Ability to follow Company’s SOP and directives explicitly without compromise.
· Culturally sensitivity when dealing with client’s calls.
Minimum Qualifications & Requirements:
· Must have min 1 year actual hands-on experience in Call Centre setup.
· Dependability and punctuality are essential to this role.
· An ability to learn quickly, multi-task, and utilize effective communication skills.
· Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
- GCE ‘O’ Level, Nitec/H.Nitec, Diploma or equivalency required.
· Must demonstrate proficiency reading, writing, and typing
If you have a passion and experiences, able to commit and willing to learn, please apply with Updated Full Resume to career@xdel.com
Must attend onsite interview, if shortlisted.
.
Job Type: Full-time
Pay: $2,400.00 per month
Benefits:

• Employee assistance programme
• Free parking
• Parental leave
• Professional development

Schedule:

• Day shift
• Late shift

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

• Call center: 1 year (Required)

Work Location: In person
Application Deadline: 31/10/2024
Expected Start Date: 04/11/2024