Singapore Job Openings

DHL Express

Global Customer Pricing Analyst, Asia Pacific

Singapore

FULL TIME

November 20, 2024

(2400CR7)

Singapore-Singapore-Singapore | Full-time | Permanent | Mixed Shift

DHL Express - a company that connects people!
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today.
Role Purpose
1. Support the development of competitive and consistent pricing proposals for global and regional tenders, related to customers in the largest sales channels, including proactive recommendations to sales owners regarding the pricing strategy.
2. Monitor the performance of global and regional customer pricing.
3. Contribute to the improvement of customer pricing processes to upper levels and support respective implementations.
4. Provide advice and expertise to the pricing community and global organizations.

How will you contribute to the success of DHL?

Development of competitive and consistent pricing for global and regional tenders
Clarify service requirements, and obtain relevant inputs, e.g., shipping profile, customer strategy, target prices, RFQ response guidelines, etc.
Support conversations regarding the pricing strategy for each tender involved, providing solid justification of the approach to follow with the sales owners.
Analyse profitability and rate levels for existing and potential business and pricing; benchmark against competition and DHL pricing for other customers.
Ensure “deep dive” cost analysis to determine customer-specific costs to serve, e.g., special pickup, customer implants, dedicated linehaul, B2C service, value-added services, etc.
Prepare consolidated prices in DHL rate card formats and customer/RFQ templates.
Ensure consistency of pricing across customers, products, countries, and weight breaks and enforce pricing policies.
Ensure documentation of final price proposals and communication to relevant stakeholders according to standards.

Performance of global and regional customer pricing
Perform analysis of bids won/lost, and propose recommendations.
Conduct post-implementation reviews of rate implementation, “ship to profile”, and profitability.

Support the implementation of GPIs and introduction of new surcharges for global customers.
Preparation of relevant reports/scorecards.

Improvements to the customer pricing processes
Development of tools, procedures, and databases to systemize the tasks of rate setting, profitability analysis, benchmarking, and price simulation.
Develop and deliver training on the customer pricing process, tools, and techniques.
Propose improvements to increase the efficiency and quality of customer pricing processes and support respective implementations.
Lead complex costing analysis of global customers and ensure databases are maintained with the costing factors that are to be used in customer-specific pricing.

Provide advice and expertise to the pricing community and global organization
Act as a global/regional contact for customer pricing.
Support country pricing managers on large country bids; especially for >€1M and multi-country and multi-region opportunities.
Provide input to the regional Tender Review Boards as required.
Participate in ad hoc projects and initiatives.

Do you have what it takes?

University degree with strong analytical background (e.g. Business Administration, Finance, Economics).
At least 2 years of DHL Express experience, and/or prior pricing or analytical experience is preferred.
3-4 years’ experience in an analytical, financial, or marketing function (ideally, in a Costing or Pricing function in a country, cluster, or region is preferred).
Fluency in English is required.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

DHL Express Singapore Pte. Ltd. Aperia, 10 Kallang Avenue, Tower 2 11-10/18 339510 Singapore

DHL Express GHO (SG Office)

DHL Express Singapore Pte. Ltd.
Aperia, 10 Kallang Avenue, Tower 2 11-10/18
339510 Singapore

Posting Legal Entity DHL Express (Singapore) Pte. Ltd.

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