Singapore Job Openings
DHL Express
Account Manager
FULL TIME
November 5, 2024
- Act as customers' point of contact within DHL Express, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.
- Manage portfolio of existing customers and potential customers via 'face to face' sales visits.
- Produce necessary information for management to evaluate performance v.s. key performance indicators.
- Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed though the relevant DHL Express departments.
- Regular meetings with Marketing and Sales management to evaluate personal sales strategy/plan, so as to ensure that the required revenue and shipment results can be achieved.
- Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visits a day, mix of 40/30/30) to secure Ship-To-Profile of existing customers, gain Share-of-Wallet and new customer.
- Complete GSP sales reporting requirements in a timely manner, which includes Time Sheet, Activities and Opportunities updates in COMET.
- Weekly Pipeline movement reports to Sales Management.
- Adhere to regional/country standard profit margins and discount guidelines.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
- Continually develop knowledge of DHL Express' products & services and general commercial awareness in order to provide the best possible solutions to the customers.
- Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in customer database.
- Analyze and monitor customer data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions.
- Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimum pricing tariff is set and adhered to.
- Minimum of 3 years of sales experience preferred.
- Strong communicator (in written & spoken English) with excellent numeric and presentation skills.
- Strong individual who can work independently and within a team to deliver results.
- Able to maintain effective performance under pressure.
- Preferably with Degree in Business or equivalent.
Posting Legal Entity DHL Express (Singapore) Pte. Ltd.
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