• Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.

• Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.

• Resolve feedback, issues and concerns raised by guests.

• Motivate and guide part-time staff in delivering guest experiences.

• Assist to conduct training of part-time staff in consultation with section lead.

• Assist in maintenance and enforcement of park safety matters and procedures.

• Assist in wildlife-human management efforts:

• Update and maintain records of sightings and movements of wildlife.

• Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.

• Educate guests on wildlife campaigns in the parks.

• Other relevant duties as assigned.

• Minimum 1 year of relevant experience in hospitality or tourism industry
• Prior customer service experience will be an advantage
• Excellent communications skills
• Proficient in English and Mandarin preferred in order to communicate with Mandarin-speaking guests
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays