Singapore Job Openings
Novotel & Mercure Singapore on Stevens
Novotel Singapore on Stevens : Guest Services Executive / Agent
FULL TIME
August 8, 2024
- Welcome guests upon arrival and check-in according to established standard operating procedures.
- Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
- To provide information pertaining to the guest’s stay
- To provide courteous and efficient service and if possible to comply with each and every guest request.
- To take reservation at the counter when reservation department is closed.
- Check out guests courteously and accurately.
- To assign rooms and prepare keys/folders for all arriving guests and groups.
- Maintain good guest relations with in-house guests at all times.
- Post all charges without delay and update the folios.
- Balance credit card, charges and cash.
- Accurately handle cash float.
- Project a courteous and hospitable attitude at all times.
- Update and file registration cards for arriving guest.
- Post advance deposits.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Know guest room security, emergency and fire procedures.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Develop a professional and courteous working relationship with colleagues within the Front Office and maintain an effective flow of communication with all hotel personnel.
Job Type: Full-time
Work Location: In person
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