Singapore Job Openings
GRAND IMPERIAL HOTEL PTE. LIMITED
Guest Service Supervisor/Manager
Singapore
FULL TIME
October 10, 2024
Key Responsibilities:
- Oversee Front Office operations, ensuring seamless check-in/check-out experiences.
- Gather guest feedback, suggesting operational improvements.
- Resolve guest complaints efficiently, communicating solutions clearly.
- Recognize Hilton Honor guests, providing personalized experiences.
- Optimize room occupancy, using up-selling techniques to promote hotel services.
- Monitor Front Office team appearance, standards, and performance.
- Ensure team knowledge of hotel products, services, pricing, policies, and local area.
- Foster strong communication and collaboration with all hotel departments.
- Address performance issues, complying with Hilton policies.
- Min 2 years of Front Office experience in a hospitality environment
- Strong communication and interpersonal skills
- Guest service expertise
- Time management and organizational skills
- Knowledge of hotel operations and systems (e.g., Hilton On Q)
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