Singapore Job Openings

CONCORDE HOTEL SINGAPORE

Guest Services Manager - Telephone

Singapore

FULL TIME

November 6, 2024

Job Descriptions
  • Oversee hotel telephone operations, including staffing, scheduling, and performance management.
  • Train, mentor, and evaluate telephone operators to ensure high standards of customer service.
  • Develop and implement procedures and best practices to improve efficiency and guest satisfaction.
  • Monitor call metrics and analyze data to identify trends, areas for improvement, and opportunities for increased performance.
  • Handle escalated guest issues and complex reservations, providing effective solutions and maintaining positive guest relations.
    • Collaborate with other hotel departments to ensure smooth coordination and information flow.


Requirements
  • Proven experience in a call center management role, preferably within the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Able to work rotating shifts, weekends and public holidays
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