Singapore Job Openings
Standard Chartered
ICS - Lead, Vendor Mgmt. & Governance(Singapore, Malaysia)
October 10, 2024
JOB SUMMARY
- This role could be based in Singapore and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
- The Group Chief Information Security Officer (CISO) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s data and IT systems by managing Information and Cyber Security (ICS) risk across the enterprise.
- Group ICS Risk & Governance Function is central to ensuring the Bank’s ability to meet its ICS commitment to internal and external stakeholders, including regulators, as well as maintaining an acceptable ICS risk profile that is regularly reported to the Board.
- The ICS Vendor Management & Governance Lead role provides vendor Management, Governance & cost oversight and transparency support for the Head, ICS Strategy, Financials & Service Mgmt., Global Head, ICS Risk & Governance and Global Head, Group CISO.
- The role will be responsible for coordinating activities and processes required for effective day to day organisation of ICS Vendors and Contracts.
- Providing frameworks, transparency, and reporting capabilities to streamline our vendor engagement & governance processes, provide full visibility of vendor spend to identify efficiency opportunities and improve accuracy in forecasting future vendor spend (Investment to BAU).
- Ensure awareness and compliance to Bank’s governance standards and form strategic partnerships with key vendors that support the ICS roadmap & strategy.
RESPONSIBILITIES
- Lead the ICS Vendor, Governance & Contract Management team responsible for managing ICS vendor portfolio in terms of vendor engagement, on-boarding, contract renewals & vendor governance ensuring alignment to Bank’s best practices.
- Implement and maintain an accurate BAU & Investment vendor schedule providing full visibility on contract due dates, budget, and areas of future budget risk.
- Expand Vendor Governance & Contract Management service across ICS BAU & Investment portfolio, providing a seamless & unified Vendor Governance & Contract management service across ICS and provide full vendor cost transparency across function. Develop & Maintain ICS vendor strategy & roadmap, identify key vendor partners to develop product roadmap & capabilities aligned to ICS strategy and business needs.
Vendor/Contract Life-Cycle Management
- Develop and maintain frameworks, RACI and end to end process/engagement model for on-boarding new vendors and renewal of existing vendor engagements.
- Extend ICS Vendor, Governance & Contract Management across ICS BAU & Investment portfolio, ensuring unified & streamlined vendor management service across ICS portfolio.
- Vendor Schedule Maintenance: Adhere to deadlines and complete “vendor spend Input template” with finance team.
- Define set of key ICS contract standards, including but not limited to exit clauses, quality assurance criteria, service availability & support, and define plan for implementation across applicable ICS contracts.
- Contract Renewals / Extension: Maintain accurate contract inventory providing early visibility on upcoming contracts renewals & allocated budgets; ensure timely and cost-efficient contract renewals in line with ICS budgets and act as liaison between ICS, Vendors and SCM.
- Vendor Portal: Continued maintenance and enhancements to include vendor approval flow & providing visibility of all vendor engagements, contract due dates, owners across BAU & Investment portfolio.
- e PROC: Support Vendor related Purchase Order process across BAU & Inv ensuring end to end tracking/audit trail, invoice validation against completed work & payment accuracy and compliance to local standards& regulations.
Vendor Governance / Strategic Partnership
- Vendor Governance & Oversight: Develop framework, RACI, standards and governance processes to ensure appropriate ownership & alignment of ICS Vendor portfolio & processes to Bank’s standards and reduce risk of financial impact and/or audit findings.
- Provide regular oversight & reporting of ICS compliance to Bank’s governance standards to ICS MT.
- Periodic internal quality assurance assessment across ICS vendor portfolio, highlighting any potential gaps, defining remediation plan and ensuring continued adherence to evolving Vendor governance standards.
- ICS Vendor Strategy: Develop & maintain an ICS Vendor/Product strategy, identify key vendor partners to develop product roadmap & capabilities aligned to ICS, Bank strategy and business needs.
Cost Planning / Tracking
- BAU/Investment Cost Mgt - across resource, third party engagements, provide cost transparency and a baseline to measure efficiency, enhanced relationship with CFO.
- Provide detailed reporting to support ICS to effectively measure and track vendor/contract spend, make informed cost impacting decisions, and take early corrective action to address overruns.
Business
- Maintain strong stakeholder engagement with ICS MT, TTO MT, GTO MT, Finance, HR, SCM and Vendor Management to ensure alignment across stakeholder groups.
- Work with ICS MT to ensure work is prioritised across competing demands to achieve the committed ICS outcomes.
- Escalate appropriately to ensure Domain Accountable MT are briefed and necessary decisions are made in a timely manner.
- Responsible for the definition, documentation and continuous improvement of ICS Vendor Management & Governance operating model to ensure roles and responsibilities are clearly defined and the function is optimally structured, organised and is within the approved annual budget.
- Support the ICS MT in developing high quality materials to enable clear and transparent reporting of financial risks, progress to senior stakeholders across the bank, along with external stakeholders as required.
- Provide ICS wide visibility for all governance forums, reports, engagements and material submission due dates, ensuring quality materials are published & signed off within agreed timeframes. Provide oversight and ownership of Reporting & Engagement process and drive initiatives to streamline reporting process, drive efficiency and improve quality & accuracy of materials.
People & Talent
- Develop and motivate a globally diverse team within direct line management. Build a resilient team, enabling an environment where mistakes are opportunities for all to learn and improve, where speaking up is encouraged and positively recognised.
- Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
- Set job descriptions and objectives for direct reports and regularly provide feedback on performance against those responsibilities and objectives.
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations across the portfolio and work in collaboration with risk and control partners.
Risk Management
- Delegated responsibilities across third party agreements and hiring approvals up to approved limit, whilst individual ICS MT members are responsible for their individual budgets, the ICS Vendor Management & Governance Lead Lead provides oversight and support across workforce and vendor management, as such is acts as a partner, and delegated approver, to the ICS MT Members and aids in highlighting risks and opportunities.
- Exercise urgent and effective remediation of risks and issues impacting the delivery, escalate when appropriate.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values, Valued Behaviours, and Code of Conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank.
- Lead the team to achieve the outcomes set out in the Bank's Conduct Principles.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Help the Group meet its commitment of being “Here for Good”
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key Stakeholders
- Head, ICS Strategy, Financials & Service Mgmt.
- Global Head, ICS Risk & Governance
- ICS Risk and Governance Management Team & members
- ICS Management Team (MT) Members
- Chief Information Security Officers (CISOs) across all businesses and functions
- Chief Information Security Risk Officers (CISRO/ISRO) across all businesses and functions
- COOs/CIOs of different businesses/functions
- Group Internal Audit (GIA)
- HR Business Partners
- Sourcing & Vendor Management
Other Responsibilities
- Embed Here for good and Group’s brand and values in ICS Risk & Governance Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
- 10+ years of experience in Financial services, with experience and knowledge related to Vendor Mgmt & Governance.
- Strong organisational skills and process discipline to drive multiple agendas, with flexibility and responsiveness to handle changing priorities and requirements from stakeholders.
- Creative problem-solver able to quickly prioritise, break down an issue and identify a path to resolution, able to work on broad strategic multi-year initiatives as well as day-to-day processes and tasks.
- Experienced in information technology management and approaches, able to understand and be comfortable with cyber security jargon, global and diverse working experience across matrixed organisations.
- Experience engaging and influencing at senior levels internally and externally, including directly engaging with or presenting to Board members, regulatory bodies, and senior stakeholders.
- Experience of developing a people strategy, operating models, and organisational design, influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently. Capabilities in driving people change/diversity/culture improvement programs required.
- Strong sense of personal ownership and responsibility in accomplishing the organisation’s goal. Is confident in capabilities, though resilient enough to handle mistakes as an opportunity to learn and improve, quick to learn, high energy levels and happy to roll-up his/her sleeves to drive success.
- Extensive experience working across business management, Service Office, risk and planning domains, management and oversight of budgeting and forecasting cycles, particularly around headcount and vendor spend, high level of discretion given restricted and confidential information handled.
- Excellent communication skills – oral, written and presentation, enables transparency and sharing of information and skills with an ability to break down complex concepts to an appropriate level for the audience.
- Able to make the challenging decisions, influence key parties and effect change.
- Project Management certification useful.
Role Specific Technical Competencies
- Financial Management
- Business Management
- Process Management
- Cyber Security
- Project Management & BOW prioritization
- Communications, Materials Preparation & Presentation Skills
- Budget Planning & Tracking
- Vendor & Contract Management
- Vendor Governance
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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