Singapore Job Openings

TOSS-EX PTE. LTD.
Infrastructure Lead
Singapore
FULL TIME
October 25, 2024
- Performing analyses on Computer Infrastructure System efficiency (CIS) and integration.
- Reporting to management on Computer Infrastructure System development, implementation, and progress.
- Collaborating with development teams and departments, as well as incorporating user feedback.
- Managing support teams and evaluating performance metrics.
- Ensuring that products and services are delivered on time and within budget.
- Managing software and hardware installations and upgrades.
- Maintaining computer network infrastructure and ensuring network security.
- Hiring and training new IT Support staff.
- Manage team to meet all SLAs and deliverables according to contractual agreement / project plan
- Continuous improvement towards the effectiveness involving planning, organizing and efficiently handling of
decisions.
- Achieve goals through effective planning, management and coordination, promoting innovation and team
- Review, refine & improve support framework regularly to ensure the sustainability of service delivery
Delivery Output and streamline the administrative aspect of process management
- Team Management (Attrition, Administrative, Leadership, Support).
- Lead Continual Service Improvement. Identify weaknesses during Service Reviews, Process Evaluations,
plans.
- To work with Technical Director and Sales/Pre-sales and generate variation orders / new businesses.
- Oversee Capacity planning to cater future growth for backend infrastructure
- Develop, implement, and maintain policies, procedures, and associated training plans for resource
- Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure
- Provides “ownership” of problem thru final resolution.
-
Negotiate with vendors, outsourcers, and contractors to secure products and service
Requirements:
- Diploma/Degree in Information Technology/Computer Science or equivalent.
- A master's degree in technology management or business management would be advantageous.
- Possess strong leadership, communication and interpersonal skills and have experience working in large
- Extensive experience in technical management, preferably in backend infrastructure (Server, Network, Cloud
- Advanced knowledge of CIS innovation and integration.
- Experience in handling Subject Matter Experts is a plus.
- Ability to manage IT support teams, as well as hire and train new IT staff.
- Extensive experience in collaborating with CIS development teams and users.
- Ability to diagnose faults, oversee CIS user-testing, and implement required changes.
- Ensuring optimal hardware and software functionality, as well as network security.
- Ability to keep up with CIS advancements.
- Good experience in difficult customer management
- ITIL Foundation certified or equivalent work experience, ITSM Knowledge will be an advantage
- Self-motivated, customer oriented and a team player.
- Experience in handling multiple operations domains will be an advantage (e.g. covering the various
- Ability to learn in a fast-paced environment, multi-task, perform under pressure.
- Experience supporting Singapore government agencies with security clearance and Large Commercial
Desired Skillset
- ITIL V4 Certified
- Project Management Professional (PMP) is a plus
- Cloud Certifications is a plus
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