Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you looking for a career as an International Payroll Administrator? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?


ii Pay is an award winning, high growth, innovative company based in US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.


ii Pay has a unique opportunity for a highly experienced and motivated International Payroll Administrator who wants to be part of this rapidly expanding business, taking on the responsibility of day-to-day communication and the delivery of timely, accurate and compliant payrolls for our clients to help drive to our goal of ‘Paying the Planet’.


This role is a Hybrid role where employees are asked to be in the office 1-2 days per week.


Role Overview


Our highly motivated and engaged team members are at the heart of our success! This role requires being responsible for supporting the delivery of Singapore payrolls for a range of global businesses.

The candidate will work closely with several clients daily in order to professionally deliver a quality payroll services. The candidate will need to recruit their analytical skills to review and validate data prior to employing strong communication skills to interact with the client in order to gain payroll approval. This role will see the candidate collaborate with ii Pay’s wider payroll team based in Singapore to service a wide range of global clients.


Key objectives of the role


The successful candidate requires an ambition to succeed in the following areas:


Payroll delivery and service level management
Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process.


Scheduling and time management
Managing and delivering client payrolls against the agreed schedule - communicating directly with clients in order to meet or exceed the client deadlines. Escalating issues within client and ii Pay to meet and exceed the agreed service level agreement.


Operational excellence
The successful candidate will have a relentless focus on maintaining a high customer satisfaction rating. Individually, and as a team member, strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts.


Communication
Managing and maintaining clear and informative communications to clients, and internally to the wider team and our Client Service Managers.


Country legislation knowledge
Take responsibility for understanding client requirements in Singapore through the development of detailed knowledge of the statutory processes.


Project delivery
Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.


Escalation and problem resolution
Owning, managing and resolving client escalations, seeking help and advice where needed.


Your core activities will include:

• Management of an allocation of Singapore payrolls, including data processing and quality and accuracy reviews.
• Review and resolve any outstanding payroll queries or requests by working directly with our clients.
• Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.
• Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
• Work with your team leader to implement new processes and create a more efficient working environment.

What are we looking for in you?

• 2-3 years experience within Singapore payroll processing is required, full training will be provided but any experience is advantageous.
• Experience with Singapore Times Software
• Proven experience in an administration position with client ‘facing’ responsibilities.
• Strong written and verbal communication skills are essential.
• The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate.
• Intermediate Excel skills are a requirement for this role.
• You may have excellent language skills, including high level of English.
• An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.

What we can offer you?


Here at ii Pay, we believe that a choice of working location enables our team members to maximise effectiveness and productivity. You decide whether you work from your own home or the local office where available.


As well as offering you the opportunity to be innovative and ambitious, ii Pay believe in offering a competitive salary, generous benefit package, which includes: 18 days’ vacation plus public holidays, Childcare days, Company Sick Pay, Great benefits package, Volunteering Day, Continuous development and financial assistance for education and professional memberships and your birthday off!


ii Pay is an equal opportunity employer that does not tolerate discrimination on any basis. We actively encourage applications from diverse backgrounds, perspectives, and skills. We are committed to providing an environment of inclusiveness and respect where everyone can excel.