Singapore Job Openings
Appvantage Pte Ltd
IT Support Manager
Old Kallang Airport Estate
FULL TIME
October 16, 2024
Join Our Team at Appvantage in Singapore!
Are you ready for an exhilarating new journey with us?
At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.
Why Appvantage?
We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.
As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.
Job Description
Here's a glimpse of your responsibilities:
Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.
Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.
Job Requirements
Job Types: Full-time, Permanent
Pay: $4,000.00 - $6,000.00 per month
Schedule:
Are you ready for an exhilarating new journey with us?
At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.
Why Appvantage?
We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.
As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.
Job Description
Here's a glimpse of your responsibilities:
Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.
Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.
- Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
- Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
- Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
- Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
- Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
- Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
- Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.
- Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
- Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
- Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
- Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
- Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
- Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.
Job Requirements
- Educational Background: Bachelor’s Degree in Information Systems or Business.
- Experience: 1-2 years' experience in the IT industry is preferred.
- Communication: Excellent communication skills are essential.
- Tech-Adept: Proficiency in Microsoft Office (Excel, Word, Power Point). Experience with JIRA or similar Project management tools.
- Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
- Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
- Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.
Job Types: Full-time, Permanent
Pay: $4,000.00 - $6,000.00 per month
Schedule:
- Monday to Friday
New Job Alerts
Lightway HR Consultancy Pte Ltd
Sales Engineer | Tender | Lift & Escalator
FULL TIME
November 20, 2024
View Job Description
Cultivar Asia
Part Time Preschool Assistant Teacher
PART TIME & CONTRACT
November 20, 2024
View Job Description
AQUA EXPEDITIONS PTE. LTD.
Content Marketing Executive
Bukit Merah Estate
FULL TIME
November 20, 2024
View Job DescriptionTutorNow Pte Ltd
Economics Lecturer Needed as Private Home Tutor for
Bishan New Town
FULL TIME & PART TIME & CONTRACT
November 20, 2024
View Job Description
MUFG Bank, Ltd., Singapore Office
Assistant Vice President, IT Finance
Singapore
FULL TIME
November 20, 2024
View Job DescriptionLooking for similar job?
Spotify
Associate Policy Support Specialist, Singapore
Singapore
FULL TIME
August 21, 2024
View Job Description
Unisys
Client Delivery Executive - Singapore - Support for New Global Customer
FULL TIME
August 7, 2024
View Job Description
GSK
Internship - Corporate Support, Singapore (January - June 2025)
Queenstown Estate
August 21, 2024
View Job Description
See What’s New: Appvantage Pte Ltd Job Opportunities
Appvantage Pte Ltd
IT Project Executive
Old Kallang Airport Estate
FULL TIME
October 16, 2024
View Job Description
Appvantage Pte Ltd
IT Support Manager
Old Kallang Airport Estate
FULL TIME
October 16, 2024
View Job Description
Appvantage Pte Ltd
Regional Business Development Manager
Old Kallang Airport Estate
FULL TIME
October 16, 2024
View Job DescriptionNew Job Alerts
Lightway HR Consultancy Pte Ltd
Sales Engineer | Tender | Lift & Escalator
FULL TIME
November 20, 2024
View Job Description
Cultivar Asia
Part Time Preschool Assistant Teacher
PART TIME & CONTRACT
November 20, 2024
View Job Description
AQUA EXPEDITIONS PTE. LTD.
Content Marketing Executive
Bukit Merah Estate
FULL TIME
November 20, 2024
View Job DescriptionTutorNow Pte Ltd
Economics Lecturer Needed as Private Home Tutor for
Bishan New Town
FULL TIME & PART TIME & CONTRACT
November 20, 2024
View Job Description
MUFG Bank, Ltd., Singapore Office
Assistant Vice President, IT Finance
Singapore
FULL TIME
November 20, 2024
View Job Description