Singapore Job Openings

Singapore Pools

Livewire Venue Manager

October 8, 2024

We are looking for a passionate and professional Livewire Venue Manager to join our Retail Operations team.
Based in Singapore and reporting into the Area Manager, the incumbent will manage Livewire's day to day operations, monitor, co-ordinate, oversee staff deployment at branch.
However, we also recognize that each individual has a unique blend of skills. Whether your strength is in personnel management or in retail operations, we want to talk to you.


What You'll Do

  • You will monitor, co-ordinate and oversee staff training and deployment at Livewire venue to ensure the Livewire is sufficiently staffed and ensure good customer service standards.
  • You will plan work schedule for support staff.
  • You will oversee part-timer performance management and manning requirements including decisions on selection & non-renewal of part-timer contract.
  • You will monitor outlet performance and contribute to achieve targets set for each venue.
  • You will set goals and targets for Livewire staff and motivate staff to meet targets set by Management.
  • You will encourage continuous learning and consistently guides staff to keep abreast of digital development and innovations to improve the knowledge and application on the job.
  • You will build relationship with customers and obtain customer feedback and insight.
  • You will support SPA account acquisition and enhance customers' awareness of Pools' digital initiatives.
  • You will ensure customers abide by Livewire's House Rules and handle any abusive customer as per “Mutual Respect" procedure.
  • You will handle public feedback and staff problems brought to your attention.
  • You will perform sales reconciliation against physical cash.
  • You will oversee and ensure smooth operation of 16 counters.
  • To certify staff attendance, manage overtime claims and incentive payments in order to ensure compliance with company procedure and policy.
  • You will plan and ensure TV screens, queue system, audio, lighting, live screening matches are operating smoothly during live betting hours.
  • You will support programs and activities, e.g. company event, product and pilot testing, proof-of-concept, recruitment for causal staffs etc.
  • You will work closely with facilities management to maintain the positive image of Livewire Venue and customer satisfaction levels.
  • You will manage vendors and contractors to carry out routine and ad-hoc maintenance or improvement works on premise.
  • You will take charge of venue security and supervise contracted security guards to ensure orderliness and safety of staff and customers.
  • You will oversee cleaning staff and F&B operator to ensure that they met the standards set by Management.


Who You Are

  • You should at least have a degree bachelor's degree in business related field. Diploma holder with relevant experiences may also be considered.
  • You will need at least 3-5 years of retail Management experience in Chain Stores.
  • You will need managerial/ Supervisory experience with the ability to lead a team.
  • You should have cash handling experience.
  • You should be able to work on weekends and evenings.
  • You should be able to work under intense environment.
  • Passion for football or sports is a plus.


Benefits

  • Competitive salaries
  • Flexi Benefits
  • Staggered working hours
  • Medical Insurance
  • Corporate Mobile Plans


Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.
If you are interested, please send your resume to P&C@sgpoolz.com.sg. We will reach out to shortlisted candidates for further career conversations.
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