Singapore Job Openings
DDOG SINGAPORE PTE. LTD.
Manager, Customer Success
Singapore
FULL TIME
October 14, 2024
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
- Manage, lead, mentor and train a team of Customer Success Managers
- Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
- Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
- Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
- Act as an internal advocate for our customers putting their best interests first
- Experienced in 5+ years in a Customer Success or Account Management role in the Saa S space
- Confident in managing a high performing team of Customer Success Managers
- Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
- Able to complete and influence full cycle sales process
- Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
- Preferably knowledgeable about the B2B tech space or with subscription based software
Benefits and Growth:
- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in MEDDIC and Command of the Message
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous and competitive benefits package
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