Apply for Manager, Fund Services Operations SG Role at Standard Chartered

Singapore Job Openings

Standard Chartered

Manager, Fund Services Operations SG

October 17, 2024

JOB SUMMARY

Be the “subject-matter-expert” for the products and services offered by the Fund Services & Fiduciary Team in Singapore.
To oversee the operational aspects, managing and governing outsourcing partners in providing excellent quality of our Fund Services product and services.
To interact with internal/external stakeholders and provide support and share knowledge in relation to the Fund Services ecosystem.

RESPONSIBILITIES

To work closely with the Sales, Product, Implementation Managers and any other stakeholders, as well as the clients/Fund Managers, throughout the clients’ fund life cycle and to roll out new products within Fund Services.
To lead, develop and provide guidance in day-to-day operational functions to our outsourcing partners, sharing knowledge and best practices.
To ensure that the outsourcing team adhere to established controls and procedures; to identify any areas of improvement in work processes for business operations efficiency.
Manage client relationships; act as client’s escalation point for any issues, complaints and special handling requests; proactively identify any client key requirements and implement enhancements / improve processes, systems and products.
Act as governance for client and outsourcing teams to ensure smooth delivery of BAU processes and participate in periodic due diligence review.
To ensure that the Team adhere to established controls and procedures; to identify any areas of improvement in work processes for business operations efficiency; to assist Head to reiterate and step up on controls in any lapse by Team and outsourcing partners.
To investigate and resolve any queries or issues raised from/by the clients, Funds’ auditors, tax agents and any other stakeholders wherever required timely.
To perform annual/periodic review of Departmental Operating Instructions, Checklists and Service Level Agreements with partners; ensure clarity and updates of the documents whenever required.
Champion any system upgrades and enhancements; working closely with Tech Team in fixes, defining the specifications for any new reports and/or requirements; perform UATUVT; coordinate and monitor any system issues or concerns with the Team and outsourcing partners.

Collation of KPI data, populate the monthly or ad hoc management reporting and maintenance of FTE tracker to ensure optimization of resources.
Provide advisory and represent the department in any necessary discussion with stakeholders and clients; attend client service reviews.
Recruit, direct, motivate, engage and develops staff, maximizing their strengths and develops their professional growth.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

Members of Fund Services Team as well as our Global Business Counterpart
Members of Settlement, Corporate Action and Client Service teams in Custody
Members of Sales, Product, Trustee and Business Account Management Teams

External

Clients
Fund Managers/Trustee

Other Responsibilities

Embed Here for good and Group’s brand and values in Singapore Fund Services Team

Our Ideal Candidate

3+ years of experience with Fund Administration or working alongside a Fund Manager
Good understanding of the operational functions relating to fund administration, transfer agency will be ideal.
Must be able to work with people from and in different cultural settings.
Client Facing Experience
Strong analytical and problem-solving skills
Motivated, driven, self-starter, independent who can work on own initiative and deliver on time under pressure with high level of integrity and flexibility and maintaining quality standards.

Role Specific Technical Competencies

Fund Administration
Transfer Agency
Able to work in a team
Able to articulate well

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

TutorNow Pte Ltd

Economics Lecturer Needed as Private Home Tutor for

Bishan New Town

FULL TIME & PART TIME & CONTRACT

November 20, 2024

View Job Description

Pall Corporation

Building Maintenance Specialist

FULL TIME

November 20, 2024

View Job Description

AQUA EXPEDITIONS PTE. LTD.

Content Marketing Executive

Bukit Merah Estate

FULL TIME

November 20, 2024

View Job Description

CATERING SOLUTIONS PTE. LTD.

FOOD HYGIENE MANAGER

FULL TIME

November 20, 2024

View Job Description

Nanyang Technological University

Assistant Manager, Graduate Programme

FULL TIME

October 10, 2024

View Job Description

FERRERO

Key Account Manager, Singapore

Singapore

October 7, 2024

View Job Description

Asian Venture Philanthropy Network

Manager, Impact Investing

October 10, 2024

View Job Description

AVEX ASIA PTE. LTD.

Senior Manager/ Manager, Licensing and Partnerships

Singapore

Executive Director, CFCC, TB Cash (Hong Kong / Singapore)

FULL TIME

November 20, 2024

View Job Description

Atomic Group

Global Procurement Manager (MRO)

FULL TIME

November 20, 2024

View Job Description