Singapore Job Openings
Aveva
Manager - PI Technical Adoption Services (TAS)
Singapore
FULL TIME
November 4, 2024
AVEVA is creating software trusted by over 90% of leading industrial companies.
Dimensions
This role is part of the AVEVA Adoption organization with high level of collaborations within the AVEVA Commercial organization and across AVEVA. This is a regional role for a given area to own team execution of our adoption offerings to help drive customer adoption and retention. The principal areas of responsibility are:
- Delivery of post-sales PI Adoption Services as defined in customer EA and Customer FIRST agreements.
- Close collaboration with local CSM and Account teams to understand customer needs and assist regional leads in the development of their larger teams.
- Close collaboration with regional Technical Support managers to ensure capacity is available to meet local demand.
Principal Responsibilities
- Align and locally execute the vision and strategy outlined by the technical adoption services leadership team. (TASLT)
- Maintain a strong understanding of the local market and provide feedback to regional TASLT to help align with customers’ needs and demands.
- Ensure all adoption service deliveries by team meet customer requirements and deliver high customer satisfaction.
- Align and execute team development to help meet current and future customer needs.
- Actively engage with customers to market our consulting services and adoption offerings.
- Work with account teams and customers to scope, quote, and schedule our adoption services, education services, and other offerings.
- Proactively engage team members and provide feedback to regional and global leadership on areas of improvement.
- Mentor team members on industry, product, technology, and company and organization processes.
- Handle all administrative duties related to managing the local team members.
-
Ensure team members work to meet KPI’s set by senior leadership. List to be finalized but examples are:
- Churn, Retention, and Expansion
- Utilization of Employees
- Customer Satisfaction
- Employee Satisfaction
- Foster a culture reflective of AVEVA values and work to continuously improve customer outcomes and employee engagement.
Important Working Relationships
- Adoption Leadership Team
- Customer Success Managers
- Customer Education Services
- Technical Support
- Regional Sales Leadership, Account Managers, and Pre-Sales
- Global Services
- Distribution and SI Partners
Knowledge, Skills & Experience Required
- Bachelor’s degree or higher in engineering or another technical field
- 5+ yrs. experience with AVEVA PI System Technology
- Proven presentation, interpersonal communication, and organizational skills and proven ability to communicate our value proposition.
- Highly motivated and self-directed
- Experience mentoring fellow team members on PI technology, customer service, service delivery, and company policies and procedures.
- Ability to lead and work as part of a team to solve problems and share best practices.
- Ability to set priorities and manage multiple team members.
- Multilingual is an asset.
- Ability to travel as required (20%)
Singapore Benefits include:
Parental leave, additional leaves including emergency leave, childcare leave and extended childcare leave, well-being support, flexible benefits, group insurances, car Allowances (depending on the role), company’s gift.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
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