Operations Analyst, Client Due Diligence

Work Location :
Singapore, Singapore

Hours:
40

Line of Business:
TD Securities

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Position Summary

TD Bank Financial Group is regulated by and subject to supervision and examination by the Office of Superintendent of Financial Institutions (Canada) and other regulators of financial institutions in various jurisdictions in which we carry our business in (e.g. Monetary Authority of Singapore, Hong Kong Monetary Authority, etc.). As a member of the TDS Client Due Diligence in Singapore, the Operations Analyst is responsible for performing periodic reviews in accordance to the statutes set by the various financial regulators.

Duties and Accountabilities

• Perform Periodic reviews by conducting AML/KYC due diligence on clients in Regional offices within the stipulated deadlines
• Enter/enrich clients' data and upload documentations on TD's Know Your Customer (KYC) system
• Work closely with the Sales and Trading desks and potentially interact directly with clients as required
• Conduct client outreach primarily by emails and occasionally via phone calls
• Liaise with Regional counterparts to consolidate requirements to avoid multiple touchpoints during client outreach
• Liaise with internal stakeholders (e.g. Sales and Trading desks, Data Services teams, etc.) on queries/suspension of codes on trading and book of records systems
• Liaise with regional Financial Crime Risk Management (FCRM) teams for escalations / guidance
• Involve in projects for new processes or industry initiatives, and internal / external audits
• Ensure knowledge of AML regulations and compliance policies are always current and applied on a regular basis
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Contribute to business objectives for operational excellence
• - identify, suggest and actively participate in improving standards, policies, procedures, and solutions
• Conduct Business Acceptance Test for KYC system upgrades and patch releases
• Actively participate in developing, testing and implementing new or enhanced processes and other process improvement initiatives
• Perform ad-hoc amendments to KYC system in accordance with on-demand requests
• Perform ad-hoc name screening for requests received from regulators or enforcement agencies

Attributes:

• Diploma/Degree holder
• 1-2 years experience in KYC/CDD, preferably in Wholesale Banking
• A good level of attention to detail and checking skills
• Day to day decisions made without supervision or review
• Effective oral and written communication skills
• Work successfully as a member of a team and independently
• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• Ability to handle confidential information with discretion
• Proficient in Microsoft Office applications, including EXCEL, WORD and POWERPOINT
• Strong problem solving and analytical skills
• Self-motivated and willingness to learn
• Well versed with the KYC requirements as suggested by major Asia regulators (e.g. MAS & HKMA)
• Experience in developing solutions using Python, Alteryx, Power Platform, VBA is a plus
• Knowledge in AML Screening Tools and Sanction programs is a plus
• Conversational level Korean/Japanese language to communicate with Korean and Japanese clients would be a good-to-have

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job ID R_1373320