Singapore Job Openings
Ikano-Retail
Recovery Team Leader
Tampines New Town
FULL TIME
November 3, 2024
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job Description
About the job
The Recovery Team Leader will be responsible for leading the recovery department in optimizing operations and processes. This role focuses on enhancing customer satisfaction and reducing costs associated with poor quality by proactively managing the team to identify, investigate, and report quality defects in-store.
Your assignment
- Oversee the recovery team to ensure adherence to the As-Is principles and the commercial aspects of the Functional Review for Recovery and Quality.
- Ensure that recovery operations are efficient, effective, and aligned with overall store goals, prioritizing customer satisfaction and quality.
- Monitor product quality, blocking and reporting potential quality issues by issuing Store Quality Reports (SQRs) in CASY. Provide constructive feedback based on customer and co-worker input regarding quality concerns.
- Foster a collaborative environment across functions to ensure all team members contribute to the recovery process, focusing on prevention, revenue optimization, and sustainability.
- Ensure the Recovery area is a safe and secure environment for both customers and staff. Promote a culture of safety where team members feel comfortable raising concerns.
- Actively analyze Quality KPI performance, prioritize initiatives to improve results, and enhance team competencies.
- Develop and implement training programs to promote the IKEA culture and ensure diversity is valued, creating a positive workplace environment.
- Ensure compliance with company rules and standard operating procedures (SOPs) in the recovery area, and actively participate in the i Check/we Check process.
Qualifications
Your profile
- Strong knowledge of store operations, product range, and supply chain dynamics.
- Understanding of the impact of product quality and safety issues on the IKEA brand.
- Experience leading teams in a fast-paced retail environment.
- Proven ability to lead businesses by inspiring and empowering teams through strong leadership skills.
- Proven ability to prevent product flow issues and optimize revenue from challenges.
- Strong interpersonal, and communication skills.
- Willingness to work weekends, shift hours, and public holidays
Additional Information
Please apply by 20-Nov-2024.
New Job Alerts
TutorNow Pte Ltd
Economics Lecturer Needed as Private Home Tutor for
Bishan New Town
FULL TIME & PART TIME & CONTRACT
November 20, 2024
View Job Description
AQUA EXPEDITIONS PTE. LTD.
Content Marketing Executive
Bukit Merah Estate
FULL TIME
November 20, 2024
View Job Description
Looking for similar job?
ENVIRODYNAMICS SOLUTIONS PTE. LTD.
Recovery Staff Nurse ( Office hours)
Singapore
FULL TIME
September 4, 2024
View Job Description
PSA Singapore
Equipment Planning Assistant (Recovery Team)
Queenstown Estate
FULL TIME
October 14, 2024
View Job Description
TAN KOK QUAN PARTNERSHIP
Retail Banking Recovery Officer
Singapore
FULL TIME
October 15, 2024
View Job Description
Standard Chartered
Global Recovery Strategy Manager(Singapore, India)
October 25, 2024
View Job DescriptionTEH Group Limited
Event Delegates Invitation Team - Freelance WFH (Singapore)
PART TIME & CONTRACT
August 19, 2024
View Job DescriptionSee What’s New: Ikano-Retail Job Opportunities
Ikano-Retail
Customer Contact Centre Agent, IKEA Thailand
FULL TIME
November 17, 2024
View Job DescriptionIkano-Retail
Shopping Experience Manager - IKEA Bang Yai
FULL TIME
November 14, 2024
View Job DescriptionIkano-Retail
Learning & Development Specialist - IKEA Bangkok
FULL TIME
November 14, 2024
View Job DescriptionIkano-Retail
พนักงานส่งเสริมการขาย แบบประจำ Sales Associate (Full time) - IKEA Bang Yai
FULL TIME
November 13, 2024
View Job DescriptionNew Job Alerts
TutorNow Pte Ltd
Economics Lecturer Needed as Private Home Tutor for
Bishan New Town
FULL TIME & PART TIME & CONTRACT
November 20, 2024
View Job Description
AQUA EXPEDITIONS PTE. LTD.
Content Marketing Executive
Bukit Merah Estate
FULL TIME
November 20, 2024
View Job Description