Job Overview:

Key Responsibilities:

• Rider Recruitment and Training : Oversee the recruitment process of riders and ensure new riders are onboarded and trained according to company standards.
• Performance Management : Monitor and optimize rider performance based on the company’s star-rating evaluation system, ensuring compliance with platform standards.
• Team Leadership and Support : Provide daily support to the rider team, addressing any issues they encounter on the job and fostering team cohesion and morale.
• Rewards and Incentive Management : Manage and implement the company’s rider reward mechanisms, including star bonuses and the monthly reward pool system.
• Complaint and Dispute Resolution : Handle and resolve rider-customer disputes or complaints in a timely manner, ensuring issues are efficiently managed and company reputation is maintained.
• Data Analysis and Reporting : Regularly analyze rider performance data, generate reports, and propose improvements to enhance overall operational efficiency.
• Policy Enforcement : Ensure riders adhere to platform operational policies, including penalties for lateness, order cancellation rates, etc.

Job Requirements:

• Experience : At least 3 years of team management experience, preferably in the delivery industry or a related field.
• Leadership : Strong leadership skills with the ability to motivate and lead teams toward high-performance goals.
• Communication : Excellent communication skills to maintain effective interactions with riders, customers, and internal departments.
• Problem-solving : Ability to solve complex issues and make quick decisions under pressure.
• Data Analysis : Proficiency in using Excel or other data analysis tools to make data-driven operational decisions.
• Languages : Good command of both English and Chinese.

Benefits:

• Competitive salary and performance-based bonuses
• Opportunity to be part of a fast-growing, innovative platform with ample career development prospects
• Flexible working hours and diverse working environment
• Regular team activities and company benefits