Job scope :

• Achieve sales targets for Sim Leisure Group while ensuring excellent customer service at Kid Zania Singapore.

• Respond promptly to sales inquiries via all channels (Whats App, email, social media, etc.), utilizing up-to-date park information and standardized replies.

• Follow up on pending inquiries from school, and family groups to convert them into ticket sales.

• Coordinate with Food & Beverage, recreation, and other departments for upcoming events (team-building activities, birthday parties) and food orders.

• Arrange site visits and fulfil special requests (media shoots, video recordings).

• Actively seek sales opportunities within school groups.

• Document all incoming inquiries and orders, especially event orders, to evaluate conversion rates, identify sales trends, and assess the effectiveness of advertising campaigns.

• Maintain accurate and up-to-date records and documentation, adhering to company and legal standards as required.

• Continuously seek ways to enhance departmental effectiveness and efficiency by proposing improvements.
  

Requirements :

• Fluent in written and verbal English.

• At least 2-years of experience as sales Executive and experience in customer service, especially in the tourism / leisure industry (preferred but not required)

• Computer-literate, particularly with emails, social media, Microsoft Word and Microsoft Excel

• Creative problem-solving ability

• Multitasking and meeting strict deadlines

• Articulate and assertive in communicating ability

• Excellent mentoring, coaching and people management skills
  

Benefit :

• Competitive Salary

• Performance bonus

• Medical insurance

• Free theme park admission for your family

• Opportunities for career advancement

• Free parking

• Meal provided

• Uniform provided