Responsibilities

• Responsible for managing the end-to-end relationship with 4PL partners. This includes handling day-to-day communications, ensuring SLA compliance, and acting as the escalation point for operational issues.
• Monitor the performance of 4PL providers, ensuring that ops meet contracted KPIs.
• Regularly report on service performance, costs, and areas of improvement to senior management.
• Coordinate closely with internal teams such as operations, finance, and warehousing to deliver seamless logistics solutions.
• Act as the intermediary between clients and internal stakeholders to resolve operational issues and drive efficiencies.
• Contribute to the strategic development of 4PL services, identifying new business opportunities, and suggesting operational improvements to enhance client satisfaction and drive revenue growth.
• Support contract negotiations, amendments, and renewals.
• Assist in identifying cost-saving opportunities while maintaining or enhancing service quality.

Requirements

• 2 years working experience, strong in logistics solutioning, internal and external stakeholder management, strong in tenders, business proposals and tenders submissions.
• Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• Analytical and Problem-Solving Skills
• Communication and Interpersonal Skills
• Project Management
• Strong in Business & Finance Acumen, Stakeholder & Change Management