Senior / Consultant - Operations, Industry & Domain Solutions (Healthcare -EPIC certified) - SG

Date: 19 Nov 2024

Service Line / Portfolios: Engineering, AI & Data

Location:Singapore, Singapore, SG

• Plans and oversees the evaluation of existing systems or new developments and identification of systems requirements;
• Manages the gathering and assessing of technical requirements to be translated into functional design documents for optimal systems solutions;
• Recommends appropriate systems alternatives and/or enhancements to current systems;
• Oversees the preparation of communications and makes presentations to stakeholders on opportunities and constraints of processes and systems;
• Coordinates resource assignment, prioritises projects and monitors progress;
• Applies critical thinking toward examining systems and design requirements, arriving at sound decisions and solutions; and
• Communicates ideas persuasively and sustain positive relationships with team members and other stakeholders;
• Analyses business processes including:
  • Reviewing existing business processes to identify opportunities;

  • Identifying alternative solutions to streamline processes;

  • Assessing feasibility of alternative solutions;

  • Establishing requirements for the implementation of changes in the business processes;

  • Recommending approaches to increase efficiency; and

  • Presenting recommended changes on business processes to stakeholders to garner support;
    
    

• Translates business requirements into technical specification including:
  • Translating business requirements into technical specifications;

  • Guiding the team to gather and document existing system specifications;

  • Developing a roadmap to translate existing system specifications into future-state system requirements;

  • Collaborating with the design and development teams to support in building the future-state systems;

  • Validating the alignment of solutions with business requirements;

  • Anticipating risks associated with solution integration; and

  • Guiding the design and development team towards a smooth solution integration;
    
    

• Facilitates change management including:
  • Developing change management plans;

  • Overseeing the development of technical documentation and training materials;

  • Maintaining communication channels with stakeholders to update on changes and ensure user buy-in; and

  • Overseeing user training to facilitate adoption of new systems;
    
    

• Manages projects including:
  • Scoping out statement of works, setting clear expectations of deliverables and exclusions from the project;

  • Defining roles and responsibilities of project members;

  • Maintaining the overall project plan and timelines of activities;

  • Managing compliance of the project deliverables related to cost, time and quality standards;

  • Working with users, technical staff and management to determine and resolve issues associated with project implementation; and

  • Conducting regular project reviews to recommend schedule changes, cost or resource adjustments.
    
    

• Build and support including:
  • Attaining Epic certification in assigned modules and performing build- related

  • activities to meet the agreed requirements; and

  • Troubleshooting and resolving Production issues
    
    

• Tertiary qualification in a business or finance discipline with a well ranked institution and/or currently enrolled in a MBA program.
• Adaptability and flexibility with respect to changing end-user business needs;
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible;
• Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner;
• Initiative to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others;
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders;
• Ability to communicate information clearly and concisely with project leadership and subject matter experts;
• Willingness to learn new software and systems;
• Listening attentively to ensure that the intended message has been accurately, received, holding responses until the person has finished making his point, and repeating information to ensure accuracy;
• Seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence;
• Relationship building to gain trust and establish effective relationships with vendor and stakeholders;
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures;
• Ability to perform role independently and guide junior team members in his/her area of expertise.
• Must be Epic certified
• Willingness to work outside of office base and most of all…
• Ability to be mindfully present and appreciate the humour of each moment.
  
  

Requisition ID: 106177