Senior Technical Expert, 2-stroke engines

• Be responsible for handling of customer's technical inquiries in a comprehensive and supportive manner.
• Support the development of strategic 2-stroke businesses and customers in MEA technically and act as a 2-stroke technical consultant to our internal teams towards customer.
• Perform Audits and be active in capturing new sales opportunities (leads)
• Manage and solve complex technical and operating problems solving activities of the customers.
• Make analysis with adequate conclusions and recommendations (reports) for how to solve complex technical problems of the customer. Report the related work progress to relevant stakeholders.
• Communicate and propose improvement needs of the products and solutions for relevant internal stakeholders.
• Provide technical support to internal and external customers.
• Analyses field experience and customer feedback data in order to improve the products and solutions as well as operation and maintenance of the installation.
• Support in technical matters when new products or components are developed and launched.
• Proactively work to enable cross-divisional and cross-organizational cooperation.
• Coach and mentor less experienced technical experts and field service engineers.
• Participate in customer and/or internal meetings as a technical leader, when complex technical matters are handled.
• Share technical knowledge to internal and external stakeholders.
• Ensure knowhow and professional competence development within respective technical expert area.
• Ensure the implementation of the processes and tools according to business as well as Quality, Health, Safety and Environmental guidelines.

• M. Sc. or B. Sc. in Mechanical Engineering or equivalent educational background.
• Experience with and knowledge of Wartsila/Win GD 2-stroke engines.
• The ability to write thorough and accurate reports.
• Strong analytical skills, a good eye for detail, and capability to approach technical issues methodologically and analytically.
• Customer-oriented mindset with a drive to ensure high level quality of service.
• Excellent interpersonal and collaboration skills, along with the ability to work independently.
• Very good English language level, both verbal and written.
• Strong Microsoft Office skills.
Passion for learning and for development of new technologies, along with willingness to adapt.

• Experience of working with Field Service.
• Experience with and knowledge of Wärtsilä products.
• Experience of working in customer service.
• Prefer Wartsila/Win GD 2st-XDF knowledge and experience.